Receptionist | Kokoda Canungra | FT

Compass Group Pty Limited; Canungra; On-site; AUD 60,000 - 75,000; Full time

Job summary

Compass Group Pty Limited in Kokoda Barracks is seeking a Receptionist (Accommodation) to support the Australian Defence Force. As the first point of contact for accommodation services, you will manage bookings, records, and coordinate with site stakeholders to deliver high-quality service.

You will work with RMS or similar systems, ensure safety compliance, and maintain occupancy reports. The role offers stable hours, career development, and the chance to contribute to Defence facilities across

Qualifications

• Experience in a reception, accommodation, hospitality or customer service role.
• Experience using accommodation management systems such as RMS.
• Strong computer and administrative skills.
• Excellent verbal and written communication.
• Ability to organise, prioritise and manage competing tasks.
• Strong customer service focus and stakeholder relationship skills.
• Sound problem-solving and conflict management.
• Basic understanding of financial and reporting processes.
• Knowledge of workplace health and safety requirements.
• Ability to obtain National Police Check and Defence clearance.
• Australian Citizenship is a mandatory requirement.

Responsibilities

• Manage daily accommodation arrivals, departures and room allocations.
• Maintain accommodation records in the management system.
• Identify and follow up discrepancies, vacancies and occupancy matters.
• Coordinate with housekeeping for cleaning schedules.
• Process bookings, check-ins, check-outs, and changes.
• Respond to enquiries and resolve issues professionally.
• Maintain high customer service standards and address complaints.
• Prepare and distribute occupancy reports.
• Draft correspondence and support site communications.
• Ensure compliance with health, safety and security requirements.
• Report hazards and participate in safety meetings.
• Undertake other admin and operational duties.

Skills

Reception experience

Accommodation systems

Administrative skills

Verbal communication

Written communication

Organization

Customer service

Problem solving

Tools

RMS

Job description

• Full Time Role
• Support the Australian Defence Force
• Stable hours and career development opportunities

We're seeking a professional and customer-focused Receptionist (Accommodation) to join our team at Kokoda Barracks supporting the Australian Defence Force through our ESS business.

As the first point of contact for accommodation services, you'll play a key role in ensuring Defence personnel receive outstanding customer service while supporting the day-to-day operation of accommodation facilities. This role involves managing bookings, accommodation administration, reporting, and coordinating with site stakeholders to deliver a high standard of service.

Role Location:

• Kokoda Barracks

Your responsibilities will include:

• Manage daily accommodation arrivals, departures, and room allocations.
• Ensure that all accommodation records are accurately maintained within the accommodation management system.
• Identify and follow up accommodation discrepancies, including room vacancies, personal belongings, and occupancy matters.
• Liaise with housekeeping teams to coordinate room cleaning schedules and occupancy requirements.
• Process bookings, check-ins, check-outs, and accommodation changes requested by Defence personnel or management.
• Respond to customer enquiries and resolve accommodation-related issues professionally and efficiently.
• Maintain high standards of customer service while addressing complaints and service requests.
• Prepare and distribute accommodation and occupancy reports for management.
• Draft correspondence, receive and relay information, and support effective communication across the site.
• Ensure compliance with Compass and Defence health, safety, and security requirements.
• Report hazards, incidents, and safety concerns promptly.
• Participate in toolbox and safety meetings and promote a positive safety culture.
• Undertake other administrative and operational duties as required by site management.

What we're looking for:

• Previous experience in a reception, accommodation, hospitality, or customer service environment.
• Experience working with accommodation management systems such as RMS or similar booking software.
• Strong computer and administrative skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to organise, prioritise, and manage competing tasks.
• Strong customer service focuses on the ability to build positive stakeholder relationships.
• Sound problem-solving skills and the ability to manage conflict professionally.
• Basic understanding of financial and reporting processes.
• Knowledge of workplace health and safety requirements.
• Ability to work both independently and as part of a team.
• Ability to obtain and maintain National Police Check and Defence clearance.
• Australian Citizenship is a mandatory requirement for this position.

Why join us?

• Be part of a national organisation supporting the Australian Defence Force.
• Job security with a global leader in facilities management and hospitality services.
• Supportive team culture and strong leadership.
• Ongoing training and development opportunities.
• Career progression within one of Australia's largest employers.
• A workplace committed to safety, inclusion, and employee wellbeing.

Our people's unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities we serve, where everyone feels empowered and valued. By building diverse teams, we create inclusive environments for all our people and those we connect with through our day-to-day operations. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientations, gender identities, and people with disability.