Receptionist I

Ritchie Brothers Auctioneers; Gold Coast City; Sur place; AUD 45 000 - 60 000; Plein temps

Résumé du poste

Ritchie Bros. on the Gold Coast seeks a Receptionist to support daily office operations, take inquiries, guide customers through pre-sale, auction, and post-sale processes, and provide broad clerical assistance. You will help customers navigate services and ensure smooth registration and bidding activities.

Ideal candidates bring customer-service experience, comfort with computer systems, and a friendly, patient demeanor to thrive in a fast-paced auction environment.

Qualifications

• Previous work experience where you worked in-person with customers
• Experience using computers, and able to learn to use new technology and software
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality.

Responsabilités

• Operate a high-volume telephone switchboard receiving customer enquiries and assist customers with their ability to use all of Ritchie Bros services.
• Ability to explain how bidding and unreserved auctions work.
• Support customers during the auction registration process for online bidding.
• Resolve issues and track interactions relating to customer accounts.
• Provide information related to past and upcoming auctions and equipment.
• Assist with post sale accounts receivable phone calls and payment processing.
• Ensure that superior customer service is always delivered to all customers.
• Provide additional administrative support as needed.
• Perform duties as assigned.

Connaissances

Customer service

In-person interaction

Computer literacy

Positive attitude

Friendly personality

Description du poste

• The Receptionist 1 is responsible for performing clerical tasks within an office setting to support daily operations. The duties include answering and transferring phone calls to employees, assisting customers pre-sale, during the auction and post sales auctions. The Receptionist will provide a wide variety of support to the customers.

Description

• The Receptionist 1 is responsible for performing clerical tasks within an office setting to support daily operations. The duties include answering and transferring phone calls to employees, assisting customers pre-sale, during the auction and post sales auctions. The Receptionist will provide a wide variety of support to the customers.

Qualifications

• Previous work experience where you worked in-person with customers
• Experience using computers, and able to learn to use new technology and software
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality.

Responsibilities

• Operate a high-volume telephone switchboard receiving customer enquiries and assist customers with their ability to use all of Ritchie Bros services.
• Ability to explain how bidding and unreserved auctions work.
• Support customers during the auction registration process for online bidding.
• Resolve issues and track interactions relating to customer accounts.
• Provide information related to past and upcoming auctions and equipment.
• Assist with post sale accounts receivable phone calls and payment processing.
• Ensure that superior customer service is always delivered to all customers.
• Provide additional administrative support as needed.
• Perform duties as assigned.

Employer

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition.