Receptionist / Customer Service Coordinator

MSWA; Adelaide; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Salary packaging benefits up to $18,?$

Job summary

MSWA Kilkenny Service Centre is seeking a friendly Receptionist & Client Services Coordinator to welcome clients, coordinate enquiries and provide admin support. You will engage with clients, manage intake and onboarding, and help connect people with MSWA services while ensuring accurate records and smooth day-to-day operations.

The role offers part-time, 20 hours per week in Kilkenny with morning shifts and opportunities for flexible additional hours. Training and ongoing support are provided.

Qualifications

• Exceptional customer service experience.
• Strong administration and organisational abilities.
• Experience using databases and telephone systems.
• Proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Ability to build positive relationships with clients and stakeholders.
• NDIS Worker Screening Check.
• NDIS Orientation Certificate.
• Current C Class Driver's Licence.

Responsibilities

• Greet clients and visitors, creating a positive first impression.
• Answer calls, emails and enquiries professionally.
• Maintain accurate client records and documentation.
• Coordinate room, vehicle and equipment bookings.
• Support processing client payments and cash handling.
• Assist with client intake, onboarding and referrals.
• Connect clients with MSWA services and supports.
• Maintain client records in systems.
• Prepare service agreements and client documentation.

Skills

Customer service

Administrative skills

Communication

Attention to detail

Relationship building

Time management

Tools

MS Office

Databases

Telephone systems

Job description

About MSWA

At MSWA, we support people living with neurological conditions and disability to live life without limits. Our team is passionate about delivering exceptional services that empower our clients to achieve their goals and maintain independence. We're now looking for a friendly, organised and customer-focused Receptionist & Client Services Coordinator to join our team in South Australia.

About MSWA

At MSWA, we support people living with neurological conditions and disability to live life without limits. Our team is passionate about delivering exceptional services that empower our clients to achieve their goals and maintain independence. We're now looking for a friendly, organised and customer-focused Receptionist & Client Services Coordinator to join our team in South Australia.

What's On Offer

• Permanent Part-Time opportunity, 20 hours per week
• Based in Kilkenny, South Australia
• Mandatory availability: Monday, Wednesday and Friday, 9:00am - 1:30pm
• Additional hours may be worked flexibly on other days to meet the successful candidate's agreed employment hours
• Salary packaging benefits of up to $18,550 per year
• Retails discounts – Woolworths, JB Hi‑Fi, Apple, MYER, Virgin Australia and more
• Access to Employee Assistance Program (EAP) and healthcare provider discounts
• Supportive and collaborative team environment
• Ongoing professional development
• Additional leave benefits after a certain number of years of service, plus other leave entitlements
• Training and ongoing support is provided

About the Role

As the Receptionist & Client Services Coordinator, you will be the welcoming face and voice of MSWA's Kilkenny Service Centre. You'll provide professional reception and administrative support while playing a vital role in client engagement, enquiries, intake, onboarding and ongoing support for new and returning clients. This position contributes directly to positive client experiences and the smooth day-to-day operation of the service centre.

Key Responsibilities

Reception & Administration

• Welcome clients, families, visitors and stakeholders, creating a positive first impression.
• Answer incoming phone calls, emails and enquiries professionally and efficiently.
• Maintain accurate records, documentation and client information.
• Coordinate room, vehicle and equipment bookings.
• Manage office supplies and stock ordering.
• Support building maintenance reporting and fleet administration.
• Process client payments and assist with cash handling and reconciliation activities.
• Provide administrative support to the wider team to ensure smooth service delivery.

Client Services Coordination

• Respond to client enquiries via phone, email and online channels.
• Assist with client intake, onboarding and referral processes.
• Maintain accurate client records within organisational systems.
• Support the preparation of service agreements and client documentation.
• Help connect clients with suitable MSWA services and supports.
• Manage client feedback and ensure timely escalation where required.
• Contribute to a positive, client-centred team culture.

Must-Haves

• Exceptional customer service skills.
• Strong administration and organisational abilities.
• Experience using databases and telephone systems.
• Proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Ability to build positive relationships with clients and stakeholders.
• NDIS Worker Screening Check.
• NDIS Orientation Certificate.
• Current C Class Driver's Licence.

Ready to Make a Difference?

If you're an organised, customer-focused professional who enjoys helping people and creating welcoming experiences, we'd love to hear from you.