Support Coordination Leader

MS Queensland; City of Brisbane; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Flexible/Hybrid working

Additional leave day

Professional development

Team collaboration

Milton location access

End-of-trip facilities

Long service leave via QLeave

Family-friendly leave

Financial wellbeing

Job summary

MS Queensland is seeking an experienced leader to direct a Support Coordination team, ensuring participant choice, safeguarding and service quality. You’ll manage workloads, coach staff, and drive performance, compliance and change-readiness across the Milton-based hub with a hybrid pattern.

You’ll partner with senior leaders and external stakeholders to optimise processes, workforce planning and budgeting while upholding person-centred practice and NDIs requirements.

Qualifications

• Qualifications in disability or related field, or equivalent human-services experience.
• Strong understanding of neurological conditions and the NDIS.
• At least five years’ experience delivering or coordinating community-based support services within a person-centred framework.
• Strong relationship-building with customers, families and community services to establish support networks.
• Skilled communicator and problem-solver with needs assessment, facilitation, negotiation and collaborative decision‑making.
• Organised self‑starter with planning and time management, change experience and ability to work independently while maintaining quality.
• Capable team leader who can coach and develop others, set clear expectations, and manage performance fairly.
• Tech‑confident in Microsoft Office and client management systems and compliant.

Responsibilities

• Oversee caseloads, KPIs and workflows to balance priorities.
• Lead and coach the Support Coordination team for quality and accountability.
• Drive change management and adapt to new processes and NDIS requirements.
• Partner with leadership and stakeholders to improve service delivery and compliance.
• Contribute to workforce planning, budgeting and service improvements.

Skills

Support Coordination

NDIS knowledge

People leadership

Communication

Change management

Planning & time management

Coaching & development

Microsoft Office

Education

Disability or related field qualifications

Human-services experience

Tools

Microsoft Office

Client management systems

Job description

Lead a capable Support Coordination team and give them the clarity, support and direction they need to do their best work.

We’re seeking an experienced Support Coordination Leader with strong industry knowledge and practical experience in Support Coordination. You’ll lead a team supporting people living with MS and other neurological conditions, bringing clear direction to daily operations while maintaining a strong focus on participant choice, safeguarding and service quality.

You’ll oversee caseloads, KPIs and workflows, helping the team manage competing priorities and respond confidently to complex participant circumstances. You’ll also coach and develop staff, manage performance, and set clear expectations around quality, accountability and compliance.

As the service continues to evolve, your change management experience will be important. You’ll help the team understand and adapt to new processes, systems and NDIS requirements, while contributing to workforce planning, recruitment, budgeting, service improvements and NDIS readiness activities.

Reporting to the Support Coordination Manager, you’ll work closely with senior leaders and external stakeholders to identify issues, improve how the team operates and ensure services remain responsive to participants’ needs.

Based at our contemporary Neuro Wellness Hub on Park Road in Milton, this full-time role offers a structured hybrid arrangement: two days at the Milton Hub, two days working from home and one day at another MS Queensland location of your choice in South East Queensland each week.

This role will suit a calm and capable leader who understands Support Coordination, communicates clearly and is prepared to have constructive conversations when needed. You’ll have the opportunity to build team capability, guide the service through change and strengthen the experience of the people we support.

Are these your qualities?

• Demonstrated knowledge and experience in Support Coordination, supported by qualifications in disability or a related field, or equivalent human-services experience.

• A strong understanding of neurological conditions, the NDIS and relevant legislation.

• At least five years’ experience delivering or coordinating community-based support services within a person-centred framework.

• A relationship-builder who confidently partners with customers, families and a broad range of community services to establish strong, effective support networks.

• A skilled communicator and problem-solver with strengths in needs assessment, facilitation, negotiation and collaborative decision‑making.

• An organised self‑starter with strong planning and time management skills, experience supporting teams through change, and the ability to work independently while maintaining service quality.

• A capable team leader who can coach and develop others, set clear expectations, and manage performance and behavioural matters fairly and constructively.

• A tech‑confident professional proficient in Microsoft Office and client management systems who meets all compliance requirements.
  

Compliance Requirements

• NDIS Worker Screening

• Blue Card

• National Police Clearance

• NDIS Worker Orientation Module training

Benefits, flexibility & support

• Salary packaging benefits with up to $18,500 in tax‑free not‑for‑profit packaging available through Eziway.

• Hybrid and flexible working options to support your lifestyle and wellbeing: with three days from Milton/ MSQ location and two days from home.

• Extra annual leave day as part of Employee Appreciation Day to take off when you like: It's a day for you on us!

• Professional development opportunities, including access to free learning and training such as Mental Health First Aid.

• A collaborative team that values shared learning, connection and teamwork.

• A contemporary Milton location close to transport, parking, cafes, restaurants and shops on Park Road.

• End‑of‑trip facilities, outdoor spaces and workplace amenities including a coffee machine.

• Portable long service leave through QLeave as part of the community services sector.

• Family‑friendly leave support, including paid maternity and partner leave.

• Financial wellbeing initiatives, including early access to earned wages and savings support.

• A values‑led culture where your contribution is recognised and connected to real community impact.
  

About MS Queensland

MS Queensland is a purpose‑driven, not‑for‑profit charity supporting people living with multiple sclerosis (MS) and neurological conditions. For more than 65 years, we have been a trusted voice and support provider for Queenslanders living with MS. Today, our work extends more broadly across neurological conditions, helping people access connection, wellness, information, services and support that improve quality of life.

Our purpose is deeply human: to ensure every Queenslander living with a neurological condition can connect to a better life.

Our commitment to inclusion

At MS Queensland, we warmly welcome candidates from culturally and linguistically diverse backgrounds, people with disability, LGBTIQA+ communities, and Aboriginal and Torres Strait Islander peoples.

Respectfully, no agencies please.