Receptionist - 1300SMILES Gladstone

1300 Smiles Dentists; Gladstone Regional; On-site; AUD 40,000 - 52,000; Part time

Job summary

1300SMILES Gladstone is seeking a Casual Receptionist to warmly welcome patients, manage bookings, answer enquiries and keep the front desk organised in a busy dental environment.

You’ll join a friendly team with variety in daily tasks, ranging from payments processing to health fund claims, while developing patient-facing skills in a supportive practice setting.

Qualifications

• Previous reception, customer service or administration experience.
• Friendly and confident communication style.
• Strong organisation and attention to detail.
• Able to multitask and stay calm when reception is busy.
• Confident speaking with a wide range of patients.
• Professional and approachable manner.
• Dental or medical reception experience is highly regarded, but not essential.

Responsibilities

• Welcoming patients and creating a warm first impression.
• Managing appointment bookings and keeping the diary organised.
• Answering calls and helping patients with enquiries.
• Processing payments, health fund claims and general reception administration.
• Keeping patient information accurate and up to date.
• Supporting the dental team with day-to-day administrative tasks.
• Helping the reception area stay organised and welcoming.
• Working with the wider team to keep the day running smoothly.

Skills

Customer service

Organisation

Multitasking

Professional communication

People-facing

Calm under pressure

Education

High school diploma

Tools

Appointment system

Payments processing

Health fund software

POS system

Job description

Great patient experiences start at reception.

We’re looking for a Casual Receptionist to join the team at 1300SMILES Gladstone.

You’ll be at the centre of the practice, welcoming patients, managing appointments, answering enquiries and helping the team stay organised throughout the day. With a broad range of dental services, you’ll have plenty of variety and the opportunity to build your knowledge in a busy healthcare environment.

If you’re naturally friendly, organised and enjoy working with people, you’ll fit right in.

Job Description

This is a casual opportunity with availability Monday to Saturday, with typical shifts between 7:45am and 5:15pm.

Your responsibilities will include:

• Welcoming patients and creating a warm first impression
• Managing appointment bookings and keeping the diary organised
• Answering calls and helping patients with enquiries
• Processing payments, health fund claims and general reception administration
• Keeping patient information accurate and up to date
• Supporting the dental team with day‑to‑day administrative tasks
• Helping the reception area stay organised and welcoming
• Working with the wider team to keep the day running smoothly

Qualifications

What you’ll bring:

• Previous reception, customer service or administration experience
• A friendly and confident communication style
• Strong organisation and attention to detail
• The ability to multitask and stay calm when the reception gets busy
• Confidence speaking with a wide range of patients
• A professional and approachable manner
• Dental or medical reception experience is highly regarded, but not essential

Additional Information

Why 1300SMILES Gladstone?

At 1300SMILES Gladstone, you’ll be part of an established local practice with a busy day‑to‑day environment, a broad patient base and a wide range of dental services. From routine and preventative care through to restorative, cosmetic and emergency dentistry, there’s plenty happening across the practice.

As part of the Abano Healthcare network, you’ll have the support and resources of a larger dental group while being part of a local Gladstone team.

What you can expect:

• Variety in your day – work with different patients, appointments and members of the team
• A busy, established practice – be part of a team with an existing patient base
• Patient interaction – build relationships and be an important part of the patient journey
• Room to grow – develop your skills through hands‑on experience and ongoing learning
• The backing of Abano Healthcare – access to support, resources and opportunities across the network

1300SMILES is proudly part of the Abano Healthcare Network.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.