Receptionist

Mayah Pty; Newcastle-Maitland; On-site; AUD 30,000 - 39,000; Part time

Job summary

The Mayah Clinic in Lakelands NSW is seeking a friendly part-time Receptionist to join our team. You will be the first point of contact for patients, manage appointments, registrations and general admin to support our clinical team.

We value excellent customer service, strong organisation and a calm, empathetic approach to patients. This role offers a flexible schedule within a welcoming healthcare environment.

Qualifications

• Experience in medical administration or reception.
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.
• Proficiency with appointment scheduling software and general computer systems.
• Knowledge of patient confidentiality and data protection requirements.
• Calm, patient, and empathetic approach with patients.

Responsibilities

• Greet patients warmly at the clinic entrance.
• Manage appointment scheduling and coordinate with clinicians.
• Process registrations and maintain medical records.
• Handle patient enquiries via phone, email, and in person.
• Process payments and handle billing inquiries.
• Maintain a clean, welcoming reception area.
• Support admin tasks including filing, data entry and document management.
• Communicate with healthcare providers and external organisations as required.
• Adhere to privacy and health information regulations.

Skills

Communication

Organisational skills

Time management

Customer service

Data entry

Confidentiality

Calm under pressure

Multi-tasking

Tools

Appointment scheduling software

Job description

The Mayah Clinic is seeking a friendly and professional Receptionist to join our team on a part-time basis. Based in Lakelands NSW 2282, this role is fundamental to creating a welcoming first impression for our patients and ensuring the smooth day-to-day operations of our medical practice. As Receptionist, you will be the first point of contact for patients, managing enquiries, appointments and administrative tasks that support the clinical team and enhance the patient experience.

Key responsibilities

Greeting patients with a warm and professional manner upon arrival at the clinic

Managing the appointment scheduling system, booking patient consultations and coordinating with clinical staff

Processing patient registrations and maintaining accurate medical records and patient information

Handling patient enquiries via telephone, email and in person with courtesy and efficiency

Processing payments and managing billing enquiries in accordance with clinic procedures

Maintaining a clean, organised and welcoming reception area

Supporting administrative tasks including filing, data entry and document management

Communicating effectively with healthcare providers and external organisations as required

Adhering to privacy and confidentiality requirements, including compliance with health information regulations

What we're looking for

Previous experience working in a medical administration or reception environment within a healthcare setting

Strong organisational and time management skills with the ability to prioritise multiple tasks

Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff

Proficiency with appointment scheduling software and general computer systems

Knowledge of medical terminology and understanding of patient confidentiality and data protection requirements

A calm, patient and empathetic approach when dealing with patients, particularly those who may be unwell or anxious

Attention to detail and accuracy when managing patient information and administrative records

A commitment to providing excellent customer service and creating a positive patient experience

Flexibility and willingness to support the team as needed

What we offer

At The Mayah Clinic, we value our team members and are committed to providing a supportive and collaborative working environment. We offer a part-time position that can provide flexibility to suit your schedule, allowing for a positive work-life balance. Our team is dedicated to providing exceptional care to our patients, and we invest in the wellbeing and professional development of our staff. We encourage a culture of respect, inclusivity and continuous learning. Join us and be part of a healthcare practice that genuinely cares about both patient outcomes and employee satisfaction.

About us

The Mayah Clinic is a healthcare practice dedicated to providing comprehensive medical services and compassionate patient care to our local community in Lakelands. We are committed to maintaining the highest standards of clinical excellence and patient safety. Our team of experienced healthcare professionals works collaboratively to deliver quality medical services in a welcoming and professional environment. We value integrity, respect and a patient-centred approach to everything we do.