Receptionist

Greenbank Services Club; Hillcrest; On-site; AUD 42,000 - 54,000; Full time

Job summary

Greenbank Services Club in Queensland invites applications for a front of house role. You will manage member relationships, handle cash and gaming compliance, answer enquiries, make microphone announcements, and drive service standards to maximise patron satisfaction.

This hands-on position demands a decisive communicator with strong customer focus and the ability to coach a diverse team. Essential certificates include Responsible Service of Alcohol and Responsible Service of Gaming, with

Qualifications

• Knowledge of liquor and gaming regulations.
• Ability to engage a diverse membership with professionalism.
• Strong communication and customer-service focus.
• Experience in cash handling and front-of-house operations.

Responsibilities

• Maintain and develop relationships with members.
• Ensure compliance with liquor & gaming regulations.
• Maximise patron satisfaction by driving service standards.
• Answering phone calls and directing enquiries.
• Make microphone announcements.
• Answer enquiries from members.

Skills

Club activities knowledge

Compliance with legislation

Diversity communication

Customer-service communication

Time management

Immaculate presentation

Job description

Be Part of Something Bigger at Greenbank Services Club!

Join the passionate team behind Your Greenbank- a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening. Come grow with us in an atmosphere that is as dynamic as you are!

Greenbank Services Club has an exciting opportunity for motivated, committed and energetic staff to join our team!

About the Role …

As a part of the Reception team, you will be responsible for:

• Maintaining and developing relationships with members
• Ensuring compliance with liquor & gaming regulations
• Maximising the patron satisfaction levels by driving service standards
• Answering phone calls and directing them to correct contact or answering enquiries
• Microphone announcements
• Answering all enquiries from members

Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.

A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.

To be successful in this role you would need to possess the following:

Essential skills & competencies:

• Have an extensive knowledge of club activities
• Knowledge of aspects of compliance with relevant legislation
• Proven ability to deal with a diverse demographic
• Ability to improve communications and form strong customer relations
• Effective time management and organisational skills
• Immaculate personal presentation and service

Requirements and Qualifications:

• Responsible Service of Alcohol certificate
• Responsible Service of Gaming certificate
• Experience in conflict resolution and employee engagement
• Working rights in Australia

If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!

No recruitment agencies please