Duty Manager

Greenbank Services Club; Hillcrest; On-site; AUD 65,000 - 75,000; Full time

Job summary

Greenbank Services Club in Queensland is seeking a Duty Manager to help run the club's operations, gaming floor, and guest services. You will lead a team, maintain member relations, and drive high service standards to ensure a safe, enjoyable experience for patrons.

Ideal candidates have at least 2 years in a similar role, RSA and RSG certificates, and working rights in Australia. This is a hands-on management role requiring flexibility with weekends and public holidays.

Qualifications

• Previous Experience: A minimum of 2 years in a similar role.
• Certificates: RSA, RSG, Licensed Venue, Approved Manager Licence.
• Skills and Experience: Proficiency in conflict resolution and employee engagement.
• Eligibility: Working rights in Australia.

Responsibilities

• Member Relations: Maintain and develop strong relationships with club members and ensure high member satisfaction.
• Customer Satisfaction: Maximize patron satisfaction by driving high service standards and positive guest experiences.
• Gaming Floor Management: Oversee and manage the gaming floor and ensure compliance with liquor and gaming regulations.
• Team Leadership: Mentor and lead a diverse staff team and foster a positive work environment.
• Operational Oversight: Manage operations of gaming, bingo, and food & beverage outlets for efficient performance.
• Feedback and Complaints Resolution: Address patron feedback and resolve queries or complaints to improve service.
• Effective Communication: Ensure clear communications within the venue with staff and patrons.

Skills

Member relations

Customer service

Conflict resolution

Employee engagement

Shift work

Education

RSA Certificate

RSG Certificate

Licensed Venue Certificate

Approved Manager License

Job description

Build Your Career with Queensland’s Club of the Year!

Discover your next move at Greenbank Services Club — the state's premier hospitality and entertainment destination. We are proud to be officially recognized as the Best Licensed Club in Queensland, taking home a staggering 8 major accolades at the 2026 Clubs Queensland Awards, including Club of the Year, Best Licensed RSL/Services Club, and Best Dining.

With our beautifully renovated spaces, 7 unique cuisines, and a massive lineup of live entertainment, we are setting the absolute gold standard for the industry. If you’re ready to grow your career alongside the best in the business, we want to hear from you.

About the Role

As part of the Duty Manager Team at Greenbank Services Club, you will play a crucial role in ensuring the smooth operation and success of the club. Your responsibilities will include:

Key Responsibilities:

• Member Relations:

  • Maintain and develop strong relationships with club members.
  • Ensure a high level of member satisfaction and engagement.

• Customer Satisfaction:

  • Maximize patron satisfaction by driving high service standards.
  • Ensure that guests have a positive experience at all times.

• Gaming Floor Management:

  • Oversee and manage the large gaming floor.
  • Ensure compliance with all relevant liquor and gaming regulations.

• Team Leadership:

  • Mentor and lead a diverse team of staff.
  • Foster a positive work environment and encourage team cohesion.

• Operational Oversight:

  • Manage the operations of gaming, bingo, and food and beverage outlets.
  • Ensure efficient and effective operation of all departments.
  • Ensure a safe venue for all stakeholders

• Feedback and Complaints Resolution:

  • Address and resolve any feedback, queries, or complaints from patrons.
  • Use feedback to improve service and operations continuously.

• Effective Communication:

  • Ensure clear and effective communication within the venue.
  • Communicate effectively with both team members and patrons.

Goals and Objectives:

• Enhance Customer Service:

  • Continuously work to improve the level of service provided to patrons.
  • Implement initiatives to exceed customer expectations.

• Achieve KPIs:

  • Meet and exceed individual and team key performance indicators (KPIs).
  • Focus on both service-related and financial KPIs.

• Financial Targets:

  • Strive to meet and exceed financial targets set for the club.
  • Implement strategies to enhance revenue and manage costs effectively.

• Team Coaching and Motivation:

  • Coach and motivate your team to perform at their best.
  • Encourage professional development and recognize team achievements.

About you

As a member of our management team, you’ll need a versatile skillset to thrive both independently and in a team environment. Hands-on expertise is essential, and flexibility for shift work, including weekends and public holidays, is essential.

To be successful in this role you would need to possess the following:

Requirements and Qualifications:

• Previous Experience: A minimum of2 yearsin a similar role.
• Certificates:
  • Responsible Service of Alcohol (RSA) Certificate
  • Responsible Service of Gaming (RSG) Certificate
  • Valid Responsible Management of Licensed Venue Certificate
  • Valid Approved Manager License
• Skills and Experience:
  • Proficiency inconflict resolution.
  • Experience inemployee engagement.
• Eligibility:
  • Working rights in Australia.

If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!