Receptionist

Advance Rehab Centre; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Advance Rehab Centre in Sydney is seeking a full-time receptionist to manage a busy front desk, support administration, and assist with referrals. The role involves welcoming clients, booking appointments, handling calls, and processing payments.

Experience with NDIS and health or disability knowledge is a plus, with on-the-job training provided. The position reports to the Office Manager and supports a team of therapists in a fast-paced, supportive clinic environment.

Qualifications

• Strong administration background essential.
• Ability to multi-task in a busy environment.
• Positive, friendly and reassuring manner required.
• NDIS/health or disability knowledge is a plus but on-the-job training provided.

Responsibilities

• Welcoming clients arriving for appointments.
• Booking clients and maintaining an efficient diary for therapists.
• Answering phone calls and emails promptly.
• Triaging calls and transferring to the appropriate person.
• Accepting & reconciling payments at front desk.
• Processing private health fund and Medicare/HICAPS claims.
• Processing treatment plans.
• Stock and supply ordering.
• Communicating with the ARC team and providing support.
• Handling front-line conflict resolution.
• Entering data into the practice management system for new and existing patients.
• Creating new client files and welcome packs.
• Scanning and uploading documents.
• Ensuring waiting areas are welcoming and tidy.
• Opening and closing procedures.

Skills

Front desk

Administration

Customer service

Multi-tasking

Tools

HICAPS

Practice management system

Job description

We have a full-time position available at our 2 clinic locations; Artarmon and Hurstville. For Hurstville, this role is for an immediate start, and training will take place at our Artarmon clinic for the first few weeks.

Come and join our team at Advance Rehab Centre, in a dynamic, rewarding and supportive team environment!

Perfect if you are an energetic and efficientreceptionist that thrives on a busy environment and making a difference to someone's day.

As Sydney's leading neurological allied health practice, we specialise in helping people live better with their neurological conditions and complex therapy needs. We have a mobile community team across Metro Sydney and clinics in Artarmon and Hurstville. Our team work hard together every day to help improve the quality of life of our clients. We have a strong emphasis on team culture and teamwork and enjoy a fast paced and happy workplace.

The role:

We are looking for someone to provide a professional, friendly and efficient front of house experience for all Advance Rehab Centre clients, carers and referrers, as well as support our back office with administration duties, particularly in the referrals team.

This position will require the ability to manage a busy front desk alongside our existing reception team, good organisation skills, attention to detail and excellent customer service in a dynamic environment.

Key tasks and duties will include but are not limited to:

• Welcoming clients arriving for appointments
• Booking clients and ensuring an efficient diary schedule for therapists
• Answering phone calls and emails in a timely manner
• Triaging phone calls and transferring to the most appropriate person
• Accepting & reconciling payments via phone and front desk
• Processing private health fund and Medicare claims through HICAPS
• Processing treatment plans
• Stock and supply ordering
• Communicating and providing support to the wider ARC team
• Front line conflict resolution handling
• Accurately entering all required data in the practice management system for new and existing patients
• Creating new client files and welcome packs
• Scanning and uploading documents
• Ensuring waiting areas are welcoming and tidy
• Opening and closing procedures

This role hasscope for growth and developmentwith the opportunity to be trained for involvement in many other aspects of the practice.

You will report directly to the Office Manager and work closely with all members of the therapy team to ensure coordinated care of our clients. We employ a team of skilled Physiotherapists, Occupational Therapists, Exercise Physiologists and Allied Health Assistants.

About you:

A strong administration background, preferably in a rehab center or medical practice environment but not essential

Able to multi-task and enjoy problem solving

A positive, friendly and reassuring manner

Experience with NDIS and health or disability would be an asset but not essential as on the job training is provided

ARC's core values:

• Clinical excellence
• Teamwork
• Care

We are an equal opportunity employer committed to a diverse and inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all backgrounds, identities, ages and abilities.

What's it like working at ARC?

We value and listen to every staff member to ensure we are offering a happy, supportive and progressive workplace.