Receptionist

Brenda Carey Speech Pathology; City of Melbourne; On-site; AUD 43,000 - 45,000; Part time

Job summary

Brenda Carey Speech Pathology, based in Malvern East, VIC, is seeking a friendly, organised Receptionist to welcome clients and manage daily front-desk tasks. You will handle phone and online enquiries, schedule appointments and maintain accurate records to support our team of speech pathologists.

You’ll need strong communication skills, a current Working with Children Check, and at least 2 years of healthcare reception experience.

Qualifications

• Strong communication and computer skills required.
• Current Working with Children Check is required.
• Permanent Australian working rights with no restrictions.
• Minimum 2 years’ reception or administration experience in a healthcare setting.

Responsibilities

• Greeting and welcoming clients to the clinic.
• Managing phone, in-person and online enquiries.
• Scheduling and rescheduling appointments and handling cancellations.
• Maintaining accurate records and data entry in the practice management software.
• Processing payments in person and over the phone via HICAPS.
• Keeping the clinic clean, organised and welcoming.
• Supporting the broader team with general administration.
• Escalating queries to the Director or Admin Lead when required.

Skills

Communication skills

Computer skills

Working with Children Check

Australian working rights

Healthcare reception experience

Tools

Practice management software

Cliniko

Job description

Brenda Carey Speech Pathology – Malvern East VIC

Brenda Carey Speech Pathology is a speech pathology clinic in Malvern East specialising in stuttering. We’re passionate about the work we do and take great pride in making a meaningful difference to the lives of children and adults who stutter.

Brenda Carey Speech Pathology is a speech pathology clinic in Malvern East specialising in stuttering. We’re passionate about the work we do and take great pride in making a meaningful difference to the lives of children and adults who stutter.

About us

Brenda Carey Speech Pathology is a speech pathology clinic in Malvern East specialising in stuttering. We’re passionate about the work we do and take great pride in making a meaningful difference to the lives of children and adults who stutter.

About the Role

We’re looking for afriendly, organised and compassionate Receptionistto join our team.

As the welcoming face of our clinic, you’ll play an important role in creating a positive and supportive experience for our clients and their families. You’ll be someone who enjoys working with people, communicates confidently and takes pride in providing warm and professional service.

What You’ll Be Doing

• Greeting and welcoming clients to the clinic
• Managing phone, in-person and online enquiries
• Scheduling and rescheduling appointments and filling appointment cancellations
• Staying in close communication with our Speech Pathologists, both in the clinic and remotely
• Maintaining accurate records and completing data entry in our practice management software
• Processing payments in person and over the phone via HICAPS.
• Helping maintain a clean, organised and welcoming clinic environment
• Supporting the broader team with general administration
• Escalating queries to the Director or Admin Lead when required

About You

You’re apeople-focused, proactive and organisedperson who understands that reception is about much more than answering phones and booking appointments.

You take pride in a well-organised office and enjoy providing friendly, efficient and thoughtful service to clients and their families.

You’ll be comfortable working with children and families, able to build rapport quickly and confident managing competing priorities. You’ll bring a calm and positive approach to your work and enjoy being part of a close‑knit team of speech pathologists and admin colleagues.

You’ll Need

• Strong communication and computer skills
• A current Working with Children Check
• Permanent Australian working rights with no restrictions
• A minimum of 2 years’ reception or administration experience in a healthcare setting

It Would Be Great If You Also Have

• Familiarity with NDIS and Medicare referral pathways
• Confidence using practice management software
• Cliniko experience (a bonus)

What You’ll Get

• A 2–3 day work week
• Hourly rate of $31-$33. You will be paid $31 per hour during your training.
• A supportive environment where you can work independently while always having a colleague available to help
• The opportunity to work within a highly respected, long-established practice
• A healthy and supportive team culture
• Opportunities to learn and grow professionally
• The satisfaction of being part of a team that makes a genuine difference to people’s lives

Interested?

We’d love to hear from you.