Reception & Customer Service

Dee Wardrop Speech Pathology Services; City of Melbourne; On-site; AUD 52,000 - 64,000; Full time

Job summary

Dee Wardrop Speech Pathology Services is seeking a friendly front-of-house receptionist to join our admin team across Northcote and Coburg clinics. You will greet clients, answer phones, schedule appointments, process payments and maintain accurate client records in a busy healthcare environment.

You will be part of a supportive team, bringing excellent communication and organisational skills, with a rotating roster that may include evenings or Saturdays.

Qualifications

• Excellent communication and interpersonal skills.
• Organised with strong attention to detail.
• Ability to multitask in a busy environment.
• Comfortable using different email and customer management systems.
• Healthcare reception or admin experience is valued.

Responsibilities

• Greet clients with warmth and professionalism.
• Answer phones and respond to enquiries.
• Schedule and manage clinician appointments.
• Process payments and maintain client records.
• Liaise with clinicians and support daily clinic operations.
• Perform general administrative tasks to ensure smooth flow.
• Work across Northcote and Coburg locations with rotating roster.

Skills

Excellent communication

Highly organised

Multitasking

Tech savvy

Healthcare reception experience

Tools

CRM software

MS Office

Job description

Dee Wardrop Speech Pathology Services – Northcote VIC

Do you enjoy creating a warm, welcoming environment and thrive in a busy, supportive workplace? We are seeking a front of house receptionist to join our admin team and provide our new clients with compassionate, high-level customer care.

If you love being part of a team, and are organised, efficient and take pride in making every client feel comfortable and valued, this could be the role for you!

About Us

Dee Wardrop Speech Pathology (DWSP) is a well-established and highly regarded private therapy practice supporting children, adults and families since 2006. We are seeking a friendly, organised and proactive full-time Receptionist to join our welcoming administration team. The role is based across our Northcote and Coburg clinics.

This is a varied and people-focused role, ideal for someone who enjoys working in a busy healthcare environment and being the first point of contact for clients and families.

About the Role

As a key member of our front-of-house team, your responsibilities will include:

• Welcoming clients and families with warmth and professionalism
• Answering phones and responding to enquiries
• Scheduling and managing appointments for clinicians
• Processing payments and maintaining accurate client records
• Liaising with clinicians and supporting daily clinic operations
• General administrative duties to ensure smooth practice flow
• Full time position, including fortnightly evening or Saturday on a rotating roster

This role is based across our Northcote and Coburg locations, so flexibility to work at both sites is essential.

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Is highly organised with strong attention to detail
• Can multitask and remain calm in a busy environment
• Enjoys working as part of a collaborative team
• Demonstrates a positive, friendly and professional attitude
• Is tech savvy and comfortable using different email and customer management software systems
• Has previous reception, administration or customer service experience (healthcare experience highly regarded but not essential)

Why Join Us?

• Supportive, friendly and inclusive team culture
• Well-established practice with a strong reputation
• Variety in your working week
• Opportunity to make a real difference to children and families
• Ongoing training and support
• Convenient inner-north Melbourne locations (well located to coffee and public transport)

Applications

Applications close Wednesday 14 October 5pm.

Interviews may be offered as applications are received.

For queries regarding the position, please contact Danielle (Practice Manager) on 8376 6399