Sales & Guest Experience Coordinator

Belgravia Health and Leisure Group Pty Ltd; Somerville; On-site; AUD 39,000 - 52,000; Part time

Job summary

Belgravia Leisure is seeking a Sales & Guest Experience Coordinator for the Somerville Recreation Centre on the Mornington Peninsula. This part-time role (25 hours per week) leads the Guest Experience team, drives membership sales and delivers exceptional customer experiences, with a focus on pre-sales for the new Gym & Wellness Centre opening soon.

You will report to the Venue Manager, coach staff to KPIs, coordinate local marketing, and build strong relationships with members and the

Qualifications

• Proven sales and customer service leadership experience (fitness, leisure or wellness industry experience highly regarded)
• Strong track record of achieving membership or sales targets
• Experience leading, coaching and developing teams
• Passion for health, fitness, wellness and community recreation
• Exceptional communication and relationship-building skills
• Highly motivated, proactive and results-driven

Responsibilities

• Lead the day-to-day Guest Experience team and drive membership sales, retention and customer engagement
• Develop and execute sales strategies, coach staff to achieve KPIs, oversee customer service standards
• Oversee local marketing initiatives and community outreach to support membership growth
• Coordinate staff rosters, training and development, and ensure compliance with policies and standards
• Support venue KPIs and business objectives through effective leadership and front-line coaching

Skills

Sales leadership

Customer service

Team leadership

Communication

Job description

Sales & Guest Experience Coordinator

VIC, Somerville Recreation Centre - Somerville 3912

Part time - 25 hours per week

Lead Sales. Inspire Teams. Create Exceptional Guest Experiences.

An exciting opportunity exists for an experienced and motivated Sales & Guest Experience Coordinator to join our Mornington Peninsula team.

Reporting directly to the Venue Manager, you will play a key leadership role in driving membership growth, leading a high-performing Guest Experience team and delivering exceptional customer experiences. A major focus of this position will be leading the pre-sales campaign for our new Gym & Wellness Centre opening soon, building excitement within the community and achieving ambitious membership targets ahead of launch.

The Role

The Sales & Guest Experience Coordinator is responsible for leading the day-to‑day operations of the Guest Experience team while driving membership sales, retention, customer engagement and local marketing initiatives.

Working closely with the Venue Manager, you will develop and execute sales strategies, coach and motivate staff to achieve KPIs, oversee customer service standards and ensure a seamless guest journey from enquiry through to membership and ongoing retention.

This is a hands‑on leadership position that combines sales, customer experience and people leadership, making it ideal for someone who thrives on achieving results while building strong relationships with members, guests and the local community.

Key Accountabilities

Sales & Business Growth

• Lead the pre-sales campaign for the new Gym & Wellness Centre opening soon.
• Drive membership growth, retention and revenue targets.
• Generate, nurture and convert membership leads.
• Coordinate local marketing activities, community outreach and promotional campaigns.
• Monitor sales performance and implement strategies to achieve and exceed targets.
• Promote memberships, programs, personal training and wellness services

Team Leadership & Operations

• Coordinate staff rosters and daily operational requirements.
• Manage Café sales & stock
• Deliver training, coaching and ongoing development for team members.
• Ensure compliance with company policies, procedures and operational standards.
• Oversee cash handling and Point of Sale (POS) processes.
• Support the achievement of venue KPIs and business objectives.

About You

You are a natural people leader with a passion for sales and customer experience

Essential Skills and Qualifications

• Proven sales and customer service leadership experience (fitness, leisure or wellness industry experience highly regarded but not essential).
• Strong track record of achieving membership or sales targets.
• Experience leading, coaching and developing teams.
• Passion for health, fitness, wellness and community recreation.
• Exceptional communication and relationship-building skills.
• Highly motivated, proactive and results‑driven.
• Comfortable working in a fast‑paced environment and leading from the front.

Essential Requirements

• Current First Aid Certificate.
• Current CPR Certificate.
• Current Working with Children Check (or ability to obtain).
• National Police Check (or ability to obtain).
• Availability to work a flexible roster, including evenings and weekends when required.

Why Join Us?

This is a unique opportunity to play a leading role in the launch of a brand‑new Gym & Wellness Centre while building a long‑term career with Belgravia Leisure.

You’ll enjoy:

• Significant involvement in an exciting new facility launch.
• Opportunities for career progression within Belgravia Leisure.
• Ongoing leadership and professional development.
• A supportive and collaborative team culture.
• Access to health and wellbeing facilities.
• The opportunity to make a genuine impact within the local community.

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement