Reception & Concierge

ABN Group; City Of Vincent; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

In-house discounts

Career growth

Wellness focus

Health coverage

Flexibility

Parental leave

Job summary

ABN Group in Perth is seeking a Reception and Concierge to join the ABN Retail team on a permanent full-time basis. You will be the first point of contact for customers and visitors, delivering a professional, welcoming and customer-focused experience at our Leederville Office.

This hospitality-driven role suits someone who enjoys engaging with people and delivering exceptional service. Availability on Saturdays is required.

Qualifications

• Customer-focused with the ability to engage visitors.
• Ability to manage reception operations and calls.
• Comfortable with scheduling and meeting room setup.
• Available to work Saturdays.

Responsibilities

• Deliver a warm, professional and customer-focused experience for all visitors and enquiries.
• Manage reception operations, including calls and appointments.
• Coordinate guest arrivals, wayfinding and concierge services across the Retail Centre.
• Maintain presentation standards across reception, meeting rooms and customer spaces.
• Support customer hospitality, meeting room setup and general guest services.
• Liaise with internal teams to ensure a seamless and memorable customer experience.

Skills

Customer service

Strong communication

Organisational skills

Saturday availability

Tools

Microsoft Office

Job description

• 495198

• Perth

• Administration/Support Service

• Full-time (Permanent)

• Join a team passionate about exceptional customer experiences.
• Represent one of WA's leading residential building groups.
• Coordinate reception, hospitality and concierge services daily.

About ABN Group

For over 45 years, ABN Group has been a leader in building, property and home finance. We have helped thousands of people realise the dream of home ownership, delivering over 100,000 homes across Western Australia and Victoria. From first homes to luxury builds, we’ve earned the trust of our community along the way.

About the Role

We are seeking a Reception and Concierge to join the ABN Retail team on a permanent full-time basis. Reporting to the Customer Experience Manager, you will be the first point of contact for customers and visitors, delivering a professional, welcoming and customer-focused experience at our Leederville Office. This role is ideal for someone who thrives in a hospitality-driven environment, enjoys engaging with people, and is passionate about providing exceptional service.

Key responsibilities include

• Deliver a warm, professional and customer-focused experience for all visitors and enquiries.
• Manage reception operations, including calls and appointments.
• Coordinate guest arrivals, wayfinding and concierge services across the Retail Centre.
• Maintain presentation standards across reception, meeting rooms and customer spaces.
• Support customer hospitality, meeting room set-up and general guest services.
• Liaise with internal teams to ensure a seamless and memorable customer experience.

About You

You are a customer-focused professional who enjoys building relationships, creating positive experiences, and delivering exceptional service in a fast-paced environment.

• Professional, well-presented and confident in representing the business.
• Strong communicator with the ability to build rapport with a diverse range of customers and stakeholders.
• Good organisational skills, with the ability to prioritise and manage multiple tasks effectively.
• Customer-centric and solutions-focused, with a genuine passion for delivering outstanding service.
• A positive team player with strong Microsoft Office skills and comfortable handling phone call inquiries.
• Availability to work on Saturday.

Why ABN Group?

We work to create careers, not just jobs. We invite you to be part of a community that values innovation, passion and excellence. Our employee benefits include:

• In-house discounts: We offer exclusive savings through our brands, key suppliers and our dedicated discount hub
• Career growth: Access opportunities to elevate your career within a thriving organisation
• Wellness focus: Dedicated programs to nurture your well-being
• Health coverage: Access discounted private health insurance
• Flexibility: Work arrangements tailored to support your work-life balance
• Parental leave: Paid leave for both primary and non-primary carers

Applications close: Sunday, 30 August 2026

We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible.