Concierge

ABN Group; City Of Bunbury; Hybrid; AUD 39,000 - 48,000; Part time

Benefits offered by this job

In-house discounts

Career growth

Wellness focus

Health coverage

Flexibility

Parental leave

Job summary

ABN Group is looking for a friendly Concierge in Bunbury to welcome clients and visitors to Home Collective, delivering a warm, professional customer experience and connecting people with the right team.

Based in Bunbury, this part-time parental leave cover will run one day per week (Mondays) 8:00am–5:00pm with a one-hour unpaid lunch. You will coordinate showroom activities, assist with tours and maintain high presentation standards.

Qualifications

• Exceptional customer service and stakeholder engagement skills.
• Strong communication, organisation and multitasking abilities.
• Professional, approachable and confident in a front-of-house environment.
• Proficient in Microsoft Office with a positive, team-oriented attitude.

Responsibilities

• Welcome and assist clients and visitors to Home Collective.
• Connect customers with the appropriate team members.
• Deliver exceptional customer service and hospitality.
• Coordinate meeting rooms and guest services.
• Maintain presentation standards across showroom and display areas.
• Manage customer café stock and customer lockers.
• Support showroom tours and assist with sales enquiries.

Skills

Customer service

Stakeholder engagement

Communication

Organisation

Multitasking

Front-of-house

Tools

Microsoft Office

Job description

• Join a team passionate about exceptional customer experiences.
• Represent one of WA's leading residential building groups.
• Coordinate concierge services daily.

Our Company

Our Company, Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes, Homebuyers Centre and Home Collective. DAHSW is proudly part of the ABN Group – Australia’s leaders in construction, property and finance.

DAHSW prides itself on consistently delivering the dream of home ownership with a high level of customer experience. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.

About the Role

Based in Bunbury, the Concierge is the first point of contact for clients and visitors to Home Collective. You will deliver a warm, professional and memorable customer experience, connecting visitors with the right people, supporting showroom activities and ensuring Home Collective operates smoothly and efficiently.

This is a part-time parental leave cover opportunity, working one day per week (Monday) from 8:00am to 5:00pm, with a one-hour unpaid lunch break. This role is ideal for someone seeking a consistent, customer-focused position with family-friendly hours.

Core Responsibilities

• Welcome and assist clients and visitors to Home Collective.
• Connect customers with the appropriate team members.
• Deliver exceptional customer service and hospitality.
• Coordinate meeting rooms and guest services.
• Maintain presentation standards across showroom and display areas.
• Manage customer café stock and customer lockers.
• Support showroom tours and assist with sales enquiries.

About You

You are a friendly, professional and customer-focused individual who enjoys building relationships and creating positive customer experiences. An ideal candidate will possess:

• Exceptional customer service and stakeholder engagement skills.
• Strong communication, organisation and multitasking abilities.
• Professional, approachable and confident in a front-of-house environment.
• Proficient in Microsoft Office with a positive, team-oriented attitude.

Why ABN Group?

We work to create careers, not just jobs. We invite you to be part of a community that values innovation, passion and excellence. Our employee benefits include:

• In-house discounts:We offer exclusive savings through our brands, key suppliers and our dedicated discount hub
• Career growth:Access opportunities to elevate your career within a thriving organisation
• Wellness focus:Dedicated programs to nurture your well-being
• Health coverage:Access discounted private health insurance
• Flexibility:Work arrangements tailored to support your work-life balance
• Parental leave:Paid leave for both primary and non-primary carers

Applications close: Sunday, 20 September 2026