Reception/Administration Officer

Syc; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Additional day off for your Birthday

Salary packaging benefits

Loyalty leave: 1 extra week per year

Discounted private health cover

Employee Assistance Program (EAP)

Wellbeing leave

Job summary

SYC is seeking a Reception/Administration Officer to provide professional administration and head office support from Kent Town. You will be the first point of contact for stakeholders, handling mail, coordinating maintenance, and ensuring smooth daily operations.

The role requires strong data entry, communication, and teamwork skills, with proficient Office365 and CRM usage. A positive, proactive approach and ability to multitask are essential for success.

Qualifications

• Proven data entry accuracy and attention to detail.
• Strong customer service and interpersonal skills.
• Excellent communication, both verbal and written.
• Able to work effectively in a team to deliver quality services.
• Strong computer literacy, including Office365 and CRM systems.

Responsibilities

• Provide high-level administration and first contact support at SYC’s head office.
• Process and distribute mail, both PO box and onsite deliveries.
• Coordinate property maintenance and liaise with tradespeople or visitors.
• Monitor and replenish office supplies; manage stock levels.
• Support safety duties including First Aid Officer and site Chief Warden tasks.

Skills

Data entry

Customer service

Communication

Teamwork

Microsoft Office365

Organisational skills

Tools

CRM systems

Job description

Are you looking for a role where you can make a difference?

As a Reception/Administration Officer, you will be responsible for the providing high level, professional, efficient administration and support services to SYC’s head office in Kent Town. This role entails supporting SYC stakeholders from a first point of contact perspective whilst performing administration duties for our teams running within head office.

In this role, you’ll proactively support the effective implementation of office business and ensure daily operations of SYC’s head office run smoothly. Day- to-day activities will include:

• Delivering exceptional customer service, providing a timely and accessible first line of contact via phone or from our reception desk
• Ensuring the efficient daily collection, processing, distribution, and dispatch of mail from both the PO box and onsite delivery
• Lodging Kent Town site property maintenance requests as required and coordinate tradespeople or other clients attending the office
• Monitoring and assisting with purchasing office supplies, stationery and kitchen consumables while maintaining appropriate stock levels
• Contributing to the maintenance of a safe work environment, undertaking First Aid Officer and site Chief Warden responsibilities, including alarm testing and quarterly inspections

About You

As someone with experience in a receptionist or customer service role, you will have a ‘can do’ attitude and an engaging and enthusiastic manner. You will have excellent communication skills, strong attention to detail and the ability to work in a fast-paced environment. The successful candidate will demonstrate:

• Strong data entry skills, attention to detail to detail and the ability to produce accurate work
• The ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes
• Strong engagement skills and ability to build and maintain positive working relationships with internal and external stakeholders
• Excellent computer literacy including the use of Office365 and Client Record Management systems
• Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions
• Self-motivation and initiative, with well-developed organisational skills with and the ability to meet deadlines and attend to multiple tasks and priorities

For this role, you will need to:

• Complete a Working with Children Check, National Police Check and First Aid Certificate
• Be eligible to work in Australia

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Wellbeing leave
• *Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.

We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC. To learn more about us, visit our website: https://www.syc.net.au/services/housing-homelessness-support

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via .