Rebate Recovery Officer | Home Electrification

Smart Energy Group; Sydney; On-site; GBP 32,000 - 42,000; Full time

Job summary

Smart Energy Group in Sydney is seeking a Rebate Recovery Officer to own outstanding rebate claims and drive timely recoveries. You will coordinate with Finance, Operations, Sales, IT and external parties to lodgement and reconciliation of claims using Xero, Airtable, Formbay and Salesforce.

You will follow up with installers, resolve discrepancies, obtain missing documentation and monitor aged claims, turning complex data into accurate recovery results in a growing home electrification business.

Qualifications

• Experience in rebate processing and claims management.
• Knowledge of accounts receivable/credit control processes.
• Ability to coordinate with multiple internal teams and external parties.

Responsibilities

• Lodge rebate claims and ensure accurate reconciliation.
• Identify and resolve discrepancies with finance, operations, sales and external partners.
• Obtain missing documentation and progress aged or disputed claims.
• Maintain an up-to-date view of claim status and recovery performance.
• Suggest practical improvements to reduce delays and strengthen controls.

Skills

Rebate processing

Claims management

Accounts receivable

Credit control

Tools

Xero

Airtable

Formbay

Salesforce

Job description

Investigate the roadblocks. Recover outstanding rebates. Make an impact.

Are you a detail-focused professional who enjoys investigating outstanding claims, solving problems and getting results?

At Smart Energy, we're helping Australians unlock their home's potential through solar, batteries, hot water heat pumps, EV chargers and more.

We're looking for a Rebate Recovery Officer to join our Sydney office in Waterloo, taking ownership of outstanding rebate claims and helping turn completed installations into successfully recovered funds.

If you have experience in rebate processing, claims management, accounts receivable or credit control and enjoy digging into the details - we'd love to hear from you.

The Opportunity

Reporting to the Collections Manager, you will be responsible for the successful lodgement of rebate claims, working closely with Finance, Operations, Sales, IT and relevant external parties to identify and resolve discrepancies, streamline processes, expedite claim submissions and ensure accurate reconciliation of rebate claims.

You'll work closely with installers, rebate processing partners and our internal teams to obtain missing documentation, resolve discrepancies and progress aged or disputed claims.

Using Xero, Airtable, Formbay and Salesforce, you'll help maintain an accurate picture of claim status, outstanding balances and recovery performance. You'll also identify practical improvements that reduce delays, strengthen controls and prevent outstanding claims from building up.

This role combines hands-on follow-up, financial reconciliation, data analysis and stakeholder coordination in a growing home electrification business.

What You'll Do