Real-time Traffic Network Operations Lead

Department of Transport and Main Roads QLD; Sunshine Coast Regional; On-site; AUD 85,000 - 110,000; Full time

Job summary

Department of Transport and Main Roads QLD is seeking a Senior Operator (Real-time Network Management) in Buderim on a full-time temporary basis through 31 March 2027. You will monitor the state-controlled road network in real time and coordinate responses to incidents while providing timely travel information to motorists.

The role requires working a rotating roster, strong stakeholder communication, and mentoring junior staff, with clear focus on safety and efficiency of Queensland's road

Qualifications

• Ability to maintain relationships with internal and external stakeholders.
• Experience working under pressure and managing multiple situations.
• Ability to plan and organise own work and contribute to operational decisions.
• Effective communication including debriefing staff after events on the road network.
• Strong teamwork and mentoring abilities.
• Highly developed computer skills and the ability to adapt to new technology and processes.

Responsibilities

• Monitor real-time operations of the state-controlled road network and respond to road operational issues providing oversight and judgement to ensure effective utilisation of all available resources in accordance with operational policies, procedures and processes.
• Ensure accurate real-time disruption information to both internal and external stakeholders including escalation of disruptions in accordance with Incident Criteria.
• Liaise promptly with stakeholders and service providers to ensure effective responses to planned and unplanned traffic incidents and associated traffic network conditions.
• Process high volumes of telephone enquiries including issue identification and clarification, prioritising of onward actions, identifying key stakeholders or service providers for referral, and recording accurate details in the Incident Management System.
• Provide support and mentoring to staff to assist with development and understanding of Standard Operation Procedures and Work Instructions.
• Assist in the preparation of reports, data collation or analysis for information and responses to complaints and ensure that proper protocols are followed in respect to privacy.

Skills

Stakeholder relations

Work under pressure

Planning & organisation

Communication skills

Mentoring staff

Computer skills

Job description

Department of Transport and Main Roads QLD is seeking a Senior Operator (Real-time Network Management) in Buderim on a full-time temporary basis through 31 March 2027. You will monitor the state-controlled road network in real time and coordinate responses to incidents while providing timely travel information to motorists.

The role requires working a rotating roster, strong stakeholder communication, and mentoring junior staff, with clear focus on safety and efficiency of Queensland's road