Real-Time Rail Incident & Performance Officer

Pacific National

Sydney

On-site

AUD 80,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Paid parental leave

Novated leasing

Fitness Passport

Purchase leave program

Employee Assistance Program

Job summary

Pacific National, Australia's largest private rail freight operator, seeks a proactive Customer Incident & Performance Officer in North Sydney. You’ll monitor live train services, coordinate incident responses and keep stakeholders informed to ensure safe, on-time freight delivery. No rail experience?

Full training provided. Background in logistics, transport, or customer service will help you adapt quickly.

Qualifications

Experience in logistics, aviation, transport, customer service or similar fast-paced environments.
Strong communication skills and ability to share information with stakeholders.
Excellent attention to detail and accurate record keeping.
Ability to prioritise tasks, stay calm under pressure and adapt quickly.
Proficient computer skills; willingness to learn new systems.
Safety-minded, proactive, team-focused.
Flexible to rotate a 12-hour roster including nights, weekends and public holidays.

Responsibilities

Monitor live train services and track performance against the service plan.
Act as key contact for incident reporting and safety system alerts.
Record and maintain accurate operational data in real time.
Communicate service disruptions, ETAs and updates to stakeholders.
Coordinate with service delivery, terminal and network teams to support outcomes.
Provide clear, timely and professional customer and operational communications.
Identify issues that may affect train performance or service delivery.