Service Delivery Controller

Pacific National; North Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

Discounted travel and insurance

Novated leasing

Fitness Passport

A supportive, inclusive workplace

Job summary

Pacific National in North Sydney is seeking a proactive, safety-focused Service Delivery Controller to join our Bulk team. You’ll help keep essential freight moving by coordinating live train services, crews and assets in real time.

The role offers full training, a rotating 12-hour lifestyle roster, and opportunities to learn across a busy rail network while delivering accurate information to internal teams and stakeholders.

Qualifications

• Safety-focused mindset and commitment to following procedures.
• Experience in coordination, scheduling, logistics or other fast-paced environments.
• Strong problem-solving and decision-making under pressure.
• Clear communication and ability to collaborate across teams.
• Good attention to detail and comfort with computers and new systems.
• Willingness to learn and availability for rotating 12-hour shifts (nights, weekends, holidays).

Responsibilities

• Monitor live train services and support the safe, efficient delivery of planned schedules.
• Respond to operational disruptions and minimise impacts on service delivery.
• Coordinate train crews and assets to meet changing operational requirements.
• Provide timely, accurate information to internal teams and external stakeholders.
• Maintain operational systems and work with network providers to keep services aligned with the plan.

Skills

Safety mindset

Coordination

Scheduling

Logistics

Problem solving

Communication

Attention to detail

Learning agility

Rotating shifts availability

Job description

Service Delivery Controller

• Permanent full-time opportunity in our Bulk team, based in North Sydney
• No rail experience required — full training and ongoing support provided
• Rotating 12-hour lifestyle roster with blocks of four to five days off

Join Pacific National – Australia’s largest private rail freight operator

Every day, we transport millions of tonnes of essential freight, keeping businesses and communities moving through safe, reliable rail services.

We’re seeking a proactive, safety-focused Service Delivery Controller to join our Bulk team in North Sydney. You’ll help keep essential freight moving by coordinating live train services, crews and assets, and responding to operational changes in real time.

New to rail? We’ll support you with full training.

We welcome applicants with transferable experience from logistics, transport, dispatch, workforce scheduling, aviation, emergency services and other fast-paced coordination environments.

What You’ll Do

Working within our Day of Operations control function, you will:

• Monitor live train services and support the safe, efficient delivery of planned schedules
• Respond to operational disruptions and minimise impacts on service delivery
• Coordinate train crews and assets to meet changing operational requirements
• Provide timely, accurate information to internal teams and external stakeholders
• Maintain operational systems and work with network providers to keep services aligned with the plan

What You’ll Bring

• A safety-focused mindset and commitment to following operational procedures
• Experience in coordination, scheduling, logistics, transport or another fast-paced environment
• Strong problem-solving skills and the ability to prioritise and make sound decisions under pressure
• Clear communication skills and the ability to work collaboratively across teams
• Good attention to detail and confidence using computers and learning new systems
• A willingness to learn and availability for rotating 12-hour shifts, including nights, weekends and public holidays

A Roster with Extended Breaks

Our lifestyle roster typically follows 5 days on / 4 days off, 4 days on / 5 days off and 5 days on / 5 days off, rotating between day and night shifts.

Why Join Us?

At Pacific National, we value the contribution of each team member. Our values underpin our commitment to creating an inclusive culture where everyone is accepted.

Some of the benefits we offer include:

• Paid parental leave
• Discounted travel and insurance
• Novated leasing
• Fitness Passport
• A supportive, inclusive workplace

We live by our Values: Make it Simple, Share More, Kindness, Gratitude, Curiosity and Own It — helping us build strong connections and do our best work every day.

Safely Every Day — That’s Our Promise.

We welcome applicants from all backgrounds and offer reasonable adjustments throughout the recruitment process.

Pacific National acknowledges the Traditional Custodians of the land on which we work, live and rail, and we pay respect to Elders past, present and future.

Ready to be part of our future?

To learn more about working with us, visit Pacific National Careers.