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LGH Hotel Management Ltd; Town Of Cambridge; On-site; AUD 34,000 - 45,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

LGH employee discounts across hotel/IH

IHG employee room benefit programme

Cycle to work scheme

Job summary

The Holiday Inn Cambridge is seeking a friendly Leisure Club Attendant to help create a welcoming, safe and well-organised leisure environment for members.

You will assist with gym and leisure activities, provide top-notch customer service, and support membership sales while adhering to health and safety procedures. LGH Hotels Management Ltd offers employee benefits and discounts across the hotel portfolio.

Qualifications

• Experience in hospitality or leisure settings preferred.
• Ability to provide warm, attentive customer service.
• Able to follow health and safety procedures.

Responsibilities

• Ensure the leisure club facilities are clean, tidy and well maintained at all times.
• Set up and clear away equipment for fitness classes and leisure activities.
• Assist members with gym and leisure equipment, ensuring correct and safe use.
• Provide warm, attentive and professional customer service to all members and guests.
• Support the sale of memberships and leisure services by communicating benefits clearly and positively.
• Follow health and safety procedures to maintain a safe environment for members and colleagues.
• Identify and report faults, maintenance issues or safety concerns to the Leisure Club Manager.
• Support the opening and closing of the leisure club as required.
• Complete required records and paperwork accurately and on time.
• Benefit from LGH employee discounts on bedroom rates across the LGH hotel portfolio.

Skills

Customer service

Safety procedures

Team player

Hospitality experience

Job description

Check out the hotel on our virtual tour!

The Opportunity

We are looking for a friendly, approachable and reliable Leisure Club Attendant to join our team. This role is central to creating a welcoming, safe and well-organised leisure environment where members feel comfortable, confident and supported.

Taking a Human Givens approach, you'll help meet people's core needs for safety, belonging, reassurance and enjoyment, ensuring every member's visit is a positive experience.

What You'll Be Responsible For

• Ensuring the leisure club facilities are clean, tidy and well maintained at all times
• Setting up and clearing away equipment for fitness classes and leisure activities efficiently and safely
• Assisting members with gym and leisure equipment, ensuring correct and safe use
• Providing warm, attentive and professional customer service to all members and guests
• Supporting the sale of memberships and leisure services by communicating benefits clearly and positively
• Following health and safety procedures to maintain a safe environment for members and colleagues
• Identifying and reporting any faults, maintenance issues or safety concerns to the Leisure Club Manager
• Supporting the opening and closing of the leisure club as required
• Completing required records and paperwork accurately and on time
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role would suit someone who:

• Enjoys working with people and helping others feel welcome and supported
• Takes pride in keeping spaces clean, organised and well presented
• Understands that feeling safe and cared for is central to a positive leisure experience
• Is confident offering help and guidance in a friendly, approachable way
• Can follow routines while remaining flexible to support daily operational needs
• Is dependable, responsible and works well as part of a team
• Feels motivated by contributing to a calm, positive and inclusive environment
• Is looking to develop experience within leisure, hospitality or wellbeing settings

Hotel

The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge's colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.