Rates & Water Billing Assistant - 12 Month Term - Maternity Leave

Griffith City Council; Griffith City; On-site; AUD 38,000 - 42,000; Full time

Benefits offered by this job

Flexible working arrangements

Stable employment

Generous leave provisions MyLeave

Collaborative teams

Varied and rewarding work

Salary packaging options

Job summary

Griffith City Council is seeking a Rates & Water Billing Assistant on a 12-month term to support maternity leave. The role focuses on keeping the billing database accurate and handling change requests promptly, while delivering high-quality customer service.

You will bring office administration experience, strong attention to detail, and excellent communication to assist customers with rates and water billing enquiries.

Qualifications

• Experience in office administration.
• Strong customer service skills.
• High attention to detail and ability to maintain accurate records.
• Strong communication and organisational skills.

Responsibilities

• Maintain the accuracy and integrity of the rates and water billing database.
• Process change requests accurately and in a timely manner.
• Provide a high level of specialised customer service for rates and water billing enquiries.
• Assist customers with enquiries relating to rates and water billing.

Skills

Office administration

Customer service

Attention to detail

Communication

Organisational skills

Job description

Rates & Water Billing Assistant - 12 Month Term - Maternity Leave

Position Title: Rates & Water Billing Assistant – 12 Month Term - Maternity Leave

Closing Date: 19 October 2026

Salary: Commencement annual salary range from $38.4071 to $42.2480 (Grade 8), plus superannuation.

Employment Type: Permanent 12 month Term (35 hours per week)

About Us

Griffith is located in the heart of the Wiradjuri Nation and is the regional centre of the Western Riverina. The area supports major industries including rice, cotton, poultry, almonds, wine grapes, cereal production, manufacturing, agriculture, construction and food processing. Our people choose to work here because they’re driven to make a meaningful difference in their local community and thrive in a supportive, flexible and collaborative environment.

About the Role

The purpose of the Rates & Water Billing Assistant is to maintain the accuracy and integrity of the rates and water billing database by ensuring all change requests are processed accurately and in a timely manner.

The position also provides a high level of specialised customer service, assisting customers with enquiries relating to rates and water billing.

The successful applicant will have previous experience in office administration, strong customer service skills with the ability to provide professional, responsive and effective assistance to customers. High attention to detail and a commitment to maintaining accurate records and information. Strong communication and organisational skills. Applicants are requested to include copies of all relevant licences, qualifications and supporting documentation with their application.

About You

You’re a collaborative team player who values respect, integrity and shared success. You build strong relationships, communicate openly, and contribute to a positive and inclusive workplace. You take pride in your work, approach challenges with a solution-focused mindset, and are motivated to make a meaningful contribution to your community.

What Griffith City Council Offers

• Flexible working arrangements that enable our people to balance professional success with personal wellbeing
• Stable, secure employment within a trusted and resilient organisation
• Generous leave provisions, including MyLeave
• Work in collaborative, respectful teams where people feel valued, supported, and empowered to succeed
• Experience a broad range of interesting and impactful work that keeps your role engaging and rewarding.
• Salary packaging options

Application Information

Applicants are required to undergo a rigorous employment screening process, which includes reference, identity, credential, and/or medical history checks. It may also include a Nationally Coordinated Criminal History Check and a NSW Working with Children Check. Employment is subject to the successful clearance of all checks.

Only those with current rights to work in Australia may apply.

Additional Information

For any questions about the role, please contact Megan Bugge on 1300 176 ***.

Council is an Equal Employment Opportunity and Child Safe Organisation committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTIQIA+ community, people of all ages, and those from culturally and linguistically diverse backgrounds. Applicants with disability are encouraged to request reasonable adjustments throughout the recruitment process.