Rates & Water Billing Assistant - 12 Month Term - Maternity Leave

Ezisuite Pty; Griffith City; On-site; AUD 38,000 - 42,000; Full time

Benefits offered by this job

Flexible working arrangements

Stable employment

Generous leave provisions

Collaborative teams

Engaging work

Salary packaging options

Job summary

Griffith City Council is seeking a Rates & Water Billing Assistant for a 12-month term to support the rates and water billing operations. The role focuses on maintaining the billing database, processing requests, and delivering high-quality customer service.

The successful candidate will bring office administration experience, attention to detail, and strong communication skills, with a commitment to accurate records. Applicants should include relevant licences and qualifications.

Qualifications

• The successful applicant will have experience in office administration.
• Strong customer service skills with professional, responsive assistance.
• High attention to detail and commitment to accurate records.

Responsibilities

• Maintain accuracy and integrity of the rates and water billing database.
• Process change requests in a timely manner.
• Provide assistance to customers with inquiries about rates and billing.

Skills

Customer service

Attention to detail

Communication

Organisational skills

Job description

Rates & Water Billing Assistant - 12 Month Term - Maternity Leave

Reference Number: S100-26-658

Closing Date: 19/10/2026

Employment Type: Temporary Full Time (12 Month)

Position Title: Rates & Water Billing Assistant – 12 Month Term - Maternity Leave

Closing Date: 19 October 2026

Salary: Commencement annual salary range from $38.4071 to $42.2480 (Grade 8), plus superannuation.

Employment Type: Permanent 12 month Term (35 hours per week)

About Us

Griffith is located in the heart of the Wiradjuri Nation and is the regional centre of the Western Riverina. The area supports major industries including rice, cotton, poultry, almonds, wine grapes, cereal production, manufacturing, agriculture, construction and food processing. Our people choose to work here because they’re driven to make a meaningful difference in their local community and thrive in a supportive, flexible and collaborative environment.

About the Role

The purpose of the Rates & Water Billing Assistant is to maintain the accuracy and integrity of the rates and water billing database by ensuring all change requests are processed accurately and in a timely manner.

The position also provides a high level of specialised customer service, assisting customers with enquiries relating to rates and water billing.

The successful applicant will have previous experience in office administration, strong customer service skills with the ability to provide professional, responsive and effective assistance to customers. High attention to detail and a commitment to maintaining accurate records and information. Strong communication and organisational skills. Applicants are requested to include copies of all relevant licences, qualifications and supporting documentation with their application.

About You

You’re a collaborative team player who values respect, integrity and shared success. You build strong relationships, communicate openly, and contribute to a positive and inclusive workplace. You take pride in your work, approach challenges with a solution-focused mindset, and are motivated to make a meaningful contribution to your community.

What Griffith City Council Offers

• Flexible working arrangements that enable our people to balance professional success with personal wellbeing
• Stable, secure employment within a trusted and resilient organisation
• Generous leave provisions, including MyLeave
• Work in collaborative, respectful teams where people feel valued, supported, and empowered to succeed
• Experience a broad range of interesting and impactful work that keeps your role engaging and rewarding.
• Salary packaging options

Application Information

Applicants are required to undergo a rigorous employment screening process, which includes reference, identity, credential, and/or medical history checks. It may also include a Nationally Coordinated Criminal History Check and a NSW Working with Children Check. Employment is subject to the successful clearance of all checks.

Only those with current rights to work in Australia may apply.

Additional Information

For any questions about the role, please contact Megan Bugge on 1300 176 077.

Council is an Equal Employment Opportunity and Child Safe Organisation committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTIQIA+ community, people of all ages, and those from culturally and linguistically diverse backgrounds. Applicants with disability are encouraged to request reasonable adjustments throughout the recruitment process.

Note: Candidates using mobile devices are stronglyadvised to use a desktop computer to complete theapplication forms as they require extensiveamounts of typing.