Ramp Manager

Menzies Aviation; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Menzies Aviation is seeking a Ramp Manager to lead Melbourne ramp and ground handling operations, delivering safe, efficient, and profitable airline service outcomes. You will guide a high-performing team, drive improvement, and foster strong relationships with customers, airport authorities and regulators to achieve service excellence.

You will oversee budgeting, KPI monitoring and workforce planning, ensuring adherence to CASA rules and a strong safety culture across the operation.

Qualifications

• Proven leadership experience managing large operational teams.
• Strong understanding of aviation safety and regulatory compliance.
• Excellent communication and stakeholder management skills.
• Experience in workforce planning and performance management.
• Strong commercial acumen with ability to drive operational performance.

Responsibilities

• Oversee safe, efficient, on-time ramp and ground handling services for Melbourne.
• Ensure compliance with CASA regulations, airport requirements, and safety rules.
• Lead, coach and develop a high-performing workforce through planning and training.
• Build relationships with airline customers, airport authorities, and partners.
• Monitor KPIs, manage budgets and drive profitability targets.
• Refer to attached job description for full accountabilities.

Skills

Leadership experience

Aviation operations knowledge

Budgeting / cost control

Stakeholder management

Safety culture advocacy

Job description

Role Purpose

The Ramp Manager is responsible for the safe, efficient, and profitable management of all ramp and ground handling operations. The role provides leadership to operational teams, ensuring compliance with safety, security, quality, and customer service standards while delivering exceptional airline service outcomes. The Ramp Manager works collaboratively with customers, airport authorities, regulatory agencies, and internal stakeholders to achieve operational excellence, employee engagement, and financial performance objectives.

What you will be doing

• Oversee the safe, efficient and on-time delivery of all ramp and ground handling services, ensuring operational excellence across the Melbourne operation.
• Ensure compliance with CASA regulations, airport requirements, workplace health and safety obligations, and company policies while fostering a strong safety culture.
• Lead, coach and develop a high-performing workforce through workforce planning, recruitment, training, performance management and employee engagement initiatives
• Build strong relationships with airline customers, airport authorities, contractors and key stakeholders to consistently achieve service level agreements and customer expectations.
• Monitor operational KPIs, control labour and equipment costs, manage budgets, drive continuous improvement, and ensure profitability targets are achieved
• Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Proven leadership experience managing and developing large operational teams in a fast-paced aviation, logistics, or operational environment.
• Strong understanding of airport ramp operations, aviation safety, regulatory compliance, and operational best practice.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships across customers, employees, and key partners.
• Demonstrated experience in workforce planning, performance management, employee engagement, and continuous team development.
• Strong commercial acumen with the ability to drive operational performance, manage budgets, and deliver customer-focused outcomes.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more abouthere.