Operational Support And Readiness Specialist

Vertali APAC Pty Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid flexible working arrangements

Airport car parking

Wellbeing initiatives

Job summary

Melbourne Airport is seeking an Operational Readiness Lead to own the landside readiness across our precinct. You will plan trials, tests and go-live activities, coordinate with project teams and contractors, manage operational risk, and ensure SOPs and guidance are embedded into live operations to protect safety and customer experience.

Working closely with stakeholders, you'll support post-implementation embedding and hands-on operational support during incidents or disruptions, contributing

Qualifications

• Experience in airport, transport, landside or other complex live operational environments.
• Proven experience in operational readiness, trials and go-live activities.
• Experience developing SOPs, operational procedures and guidance documentation.
• Experience coordinating contractors and multiple stakeholders through operational change.
• Working knowledge of operational risk management and WHS principles.
• Frontline operational experience, with the ability to provide hands-on support during incidents and disruption.
• Relevant tertiary qualification in operations, project management or a related discipline desirable, or equivalent experience.

Responsibilities

• Operational Readiness Planning.
• Trials, Testing & Go-Live.
• Operational Risk Management.
• SOPs & Operational Guidance.
• Contractor & Stakeholder Coordination.
• Post-Implementation Support & Embedding.
• Hands-On Operational Support.

Skills

Operational readiness

ORAT experience

SOP development

Contractor coordination

Operational risk management

WHS knowledge

Hands-on incident support

Education

Tertiary qualification in operations or project management

Job description

Job Description

This role will take ownership of operational readiness across Melbourne Airport's landside precinct, helping ensure changes are planned, tested and successfully embedded into live operations. Working closely with project teams, contractors and operational stakeholders, you'll support trials and go-live activities, manage operational risk, maintain SOPs and provide hands-on support to protect safety, operational continuity and the customer experience., The role's duties and accountabilities include, but are not limited to:

• Operational Readiness Planning
• Trials, Testing & Go-Live
• Operational Risk Management
• SOPs & Operational Guidance
• Contractor & Stakeholder Coordination
• Post-Implementation Support & Embedding
• Hands-On Operational Support

About the Employer

Explore how we are thinking big with exciting projects like the Third Runway, state-of-the-art terminals, and thriving business park developments. You can also learn more about life at Melbourne Airport - our culture, values, and what makes us unique at https://www.melbourneairport.com.au/corporate/our-culture-and-values. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination., Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

About the Candidate

• Experience in airport, transport, landside or other complex live operational environments
• Demonstrated experience in operational readiness, trials and testing, or go-live and transition activities (ORAT experience highly regarded)
• Experience developing SOPs, operational procedures and guidance documentation
• Experience coordinating contractors and multiple stakeholders through operational change
• Working knowledge of operational risk management and WHS principles
• Frontline operational experience, with the ability to provide hands-on support during incidents and disruption
• Relevant tertiary qualification in operations, project management or a related discipline desirable, or equivalent experience

Work Environment

• Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
• Airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives, including Employee Assistance Program (EAP)
• Long-term career and professional development opportunities
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.