Ramp Operations Manager - Safe, On-Time Ground Handling

Menzies Aviation; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Menzies Aviation is seeking a Ramp Manager in Melbourne to lead safe, efficient ramp and ground handling operations across the local airport site. You will drive safety compliance, team development, and strong customer service outcomes while delivering on-time performance and profitability.

The role requires proven leadership in aviation operations, excellent stakeholder management, and the ability to manage budgets and KPIs.

Qualifications

• Proven leadership experience managing large operational teams in a fast-paced aviation environment.
• Strong understanding of airport ramp operations and aviation safety.
• Experience with regulatory compliance and operational best practices.
• Excellent communication and stakeholder management.

Responsibilities

• Oversee safe, efficient and on-time ramp and ground handling services across Melbourne.
• Ensure compliance with CASA regulations, airport requirements, and health and safety obligations.
• Lead, coach and develop a high-performing workforce through planning and training.
• Build relationships with airline customers, airport authorities, contractors and key stakeholders.
• Monitor KPIs, manage budgets and costs, drive continuous improvement and profitability.
• Refer to attached job description for more details.

Skills

Leadership

Stakeholder management

Communication

Budget management

Aviation operations

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, deliveringtime-critical logistics servicesat 350locationsin more than 65countries,across six continents.

But at the heart of our business is our people.

Role Purpose

The Ramp Manager is responsible for the safe, efficient, and profitable management of all ramp and ground handling operations. The role provides leadership to operational teams, ensuring compliance with safety, security, quality, and customer service standards while delivering exceptional airline service outcomes. The Ramp Manager works collaboratively with customers, airport authorities, regulatory agencies, and internal stakeholders to achieve operational excellence, employee engagement, and financial performance objectives.

What you will be doing

Oversee the safe, efficient and on-time delivery of all ramp and ground handling services, ensuring operational excellence across the Melbourne operation.

Ensure compliance with CASA regulations, airport requirements, workplace health and safety obligations, and company policies while fostering a strong safety culture.

Lead, coach and develop a high-performing workforce through workforce planning, recruitment, training, performance management and employee engagement initiatives

Build strong relationships with airline customers, airport authorities, contractors and key stakeholders to consistently achieve service level agreements and customer expectations.

Monitor operational KPIs, control labour and equipment costs, manage budgets, drive continuous improvement, and ensure profitability targets are achieved

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

Proven leadership experience managing and developing large operational teams in a fast-paced aviation or operational environment.

Strong understanding of airport ramp operations, aviation safety, regulatory compliance, and operational best practice.

Excellent communication and stakeholder management skills, with the ability to build strong relationships across customers, employees, and key partners.

Demonstrated experience in workforce planning, performance management, employee engagement, and continuous team development.

Strong commercial acumen with the ability to drive operational performance, manage budgets, and deliver customer-focused outcomes.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more abouthere.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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