Rail Contracts Delivery Lead — Customer & Performance

UGL; Central Coast; Presencial; AUD 140 000 - 190 000; Tempo integral

Resumo da oferta

UGL Transport in Australia is seeking a Contracts Delivery Manager based in Kangy Angy, NSW, to lead customer interface management, contract performance, defect resolution and reporting for a major rail maintenance operation.

Reporting to the Senior Operations Manager, you will drive continuous improvement, manage contract variations and warranties, oversee a high-performing team, and ensure safety, quality and environmental standards across all activities.

Qualificações

• Experience managing contracts, service delivery, maintenance or asset management operations.
• Strong stakeholder engagement, negotiation and influencing skills.
• Experience in rail, transport, defence, aviation, manufacturing or other safety‑critical industries.
• Analytical, organisational and problem‑solving abilities.
• Ability to manage competing priorities in a fast-paced environment.

Responsabilidades

• Act as the primary customer interface for contract performance, defect management, attribution and reporting activities.
• Build trusted relationships with clients and stakeholders, ensuring open, proactive communication.
• Manage contract variations, warranty matters and contract administration activities.
• Monitor contractual obligations, performance metrics and compliance requirements.
• Lead reporting across operational, commercial and customer performance measures.
• Identify efficiencies and drive continuous improvement initiatives.
• Provide leadership, coaching and support to a high-performing team.
• Ensure safety, quality and environmental standards are maintained across all activities.

Conhecimentos

Contract management

Stakeholder engagement

Analytical thinking

Problem solving

Formação académica

Engineering degree

Project Management

Commerce degree

Descrição da oferta de emprego

UGL Transport in Australia is seeking a Contracts Delivery Manager based in Kangy Angy, NSW, to lead customer interface management, contract performance, defect resolution and reporting for a major rail maintenance operation.

Reporting to the Senior Operations Manager, you will drive continuous improvement, manage contract variations and warranties, oversee a high-performing team, and ensure safety, quality and environmental standards across all activities.