Radiology Patient Concierge & Scheduler

Imaging Associates; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Imaging Associates in Box Hill, Melbourne, is seeking a Medical Imaging Receptionist to be the first point of contact for patients, managing inbound calls, bookings, inquiries and follow-ups while guiding the patient workflow with warmth and professionalism.

If you have medical administration or contact centre experience, strong communication skills, and comfort with multiple systems, you’ll thrive in our values-driven, growing imaging team.

Qualifications

• Experience in medical administration or a contact centre is highly regarded.
• Strong customer service and communication skills.
• Ability to work autonomously and as part of a fast-paced team.
• Attention to detail and commitment to quality outcomes.
• Confidence using technology and managing multiple systems while talking with patients.
• Flexibility to work across a rotating roster.

Responsibilities

• Handle inbound calls and answer patient inquiries in a calm, professional manner.
• Greet patients and maintain a smooth patient workflow.
• Manage patient bookings, rescheduling, and cancellations.
• Provide information to patients and referrers regarding imaging services.
• Maintain patient records accurately and confidentially.
• Perform administrative tasks to support the wider team.
• Support billing tasks including invoicing and receipting.

Skills

Customer service

Communication skills

Administrative tasks

Multitasking

Technology proficiency

Tools

Billing software

Patient records system

CRM software

Job description

Imaging Associates in Box Hill, Melbourne, is seeking a Medical Imaging Receptionist to be the first point of contact for patients, managing inbound calls, bookings, inquiries and follow-ups while guiding the patient workflow with warmth and professionalism.

If you have medical administration or contact centre experience, strong communication skills, and comfort with multiple systems, you’ll thrive in our values-driven, growing imaging team.