Quality Systems Officer

Victorian Aboriginal Health Service; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging options

14 weeks paid parental leave

Professional development and training

Descripción de la vacante

Victorian Aboriginal Health Service (VAHS) Preston is seeking a Quality Systems Officer to support safe, high‑quality and culturally responsive services. You will coordinate the QMS, support accreditation, and contribute to continuous improvement across VAHS.

Reporting to the Continuous Quality Improvement Lead, you will work with managers and teams to strengthen governance, quality assurance and organisational performance to meet regulatory and funding requirements.

Formación

• Relevant qualification in Health, Nursing, Allied Health, Public Health, Social Work, Health Administration or related field.
• Experience in quality, compliance, auditing or continuous improvement within health and/or community services.
• Knowledge of quality management systems, accreditation standards and regulatory requirements.
• Strong analytical, reporting and communication skills.
• Ability to work collaboratively across multidisciplinary teams.
• Commitment to culturally safe practice.

Responsabilidades

• Coordinate and maintain the Quality Management System (QMS), including document control, policies and procedures.
• Support accreditation, compliance and quality assurance activities across VAHS.
• Coordinate internal audits and monitor corrective actions.
• Maintain quality, risk, incident, complaints and feedback registers.
• Analyse quality and compliance data to identify trends and opportunities for improvement.
• Prepare reports and provide advice to support governance, quality improvement and organisational performance.

Conocimientos

Quality assurance

Auditing

Data analysis

Reporting

Communication

Collaborative teamwork

Culturally safe practice

Driver licence

Working with Children Check

Police Check

Educación

Relevant qualification in Health, Nursing, Allied Health, Public Health, Social Work, Health Administration or related field

Descripción del empleo

Victorian Aboriginal Health Service – Preston VIC

• Professional development and training opportunities

Full Time
Location: Preston

• Salary packaging options available
• 14 weeks paid parental leave
• Professional development and training opportunities

About the Organisation

The Victorian Aboriginal Health Service (VAHS) was established in 1973 to address the specific health needs of Victorian Aboriginal people, families and communities.

VAHS was established by local Aboriginal people, who showed courage and shared a vision for Aboriginal people to determine our own health journey. This is expressed as one of the fundamental rights of all peoples.

VAHS core principles are Community Control, where the users (our community) are the owners of VAHS. The governance of which is provided by a Board of Directors elected by the VAHS members.

Connected to this is the principle of self-determination whereas the right for Aboriginal people to have and run their own services.

With over 350 staff, VAHS has expanded to four clinics across Metropolitan Melbourne (Fitzroy, Preston, South Morang, St Albans). This includes a range of social & emotional well‑being services and a residential youth drug and alcohol facility in Hastings.

As well as providing a variety of health services, VAHS is committed to supporting the well‑being of the community through a holistic view that includes a variety of streams, including contributions towards and organisation of health related community events and activities. VAHS is also committed to research into the ongoing health and well‑being needs of the community. VAHS applies the principle of data sovereignty to our research.

VAHS is a child safe organisation, committed to child safety and wellbeing, and recruits’ staff in accordance with the Child Safe Standards Victoria.

About the Opportunity

The Quality Systems Officer plays a key role in supporting the delivery of safe, high-quality and culturally responsive services across VAHS. Reporting to the Continuous Quality Improvement Lead, you will coordinate and maintain the organisation's Quality Management System (QMS), support accreditation and compliance activities, and contribute to continuous improvement initiatives across the organisation.

Working closely with managers and teams, you will help strengthen governance, quality assurance and organisational performance to ensure services meet regulatory, funding and accreditation requirements.

Key Responsibilities

• Coordinate and maintain the Quality Management System (QMS), including document control, policies and procedures.
• Support accreditation, compliance and quality assurance activities across VAHS.
• Coordinate internal audits and monitor corrective actions.
• Maintain quality, risk, incident, complaints and feedback registers.
• Analyse quality and compliance data to identify trends and opportunities for improvement.
• Prepare reports and provide advice to support governance, quality improvement and organisational performance.

Qualifications & Experience

• Relevant qualification in Health, Nursing, Allied Health, Public Health, Social Work, Health Administration or a related field, and/or demonstrated experience in quality assurance and continuous improvement.
• Experience in quality, compliance, auditing or continuous improvement within health and/or community services.
• Knowledge of quality management systems, accreditation standards and regulatory requirements.
• Strong analytical, reporting and communication skills.
• Ability to work collaboratively across multidisciplinary teams.
• Commitment to culturally safe practice.
• Victorian Working with Children Check.
• National Police Check.
• Current Victorian Driver Licence.

Important Information

Applications close at 9:00pm on Sunday, 22 November 2026.

We do not offer sponsorship at the Victorian Aboriginal Health Service. If you have indicated that you require sponsorship on your application form, unfortunately your application will not be considered.

This is not an Aboriginal identified position, however, preference may be given to persons of Aboriginal and / or Torres Strait Islander descent (as permitted under The Victorian Equal Opportunity Act 2010 s12: "A person may take a special measure for the purpose of promoting or realizing substantive equality for members of a group with a particular attribute").