Quality Support Officer - School Age Care

YWCA Canberra; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Flexible work arrangements

Permanent full-time contract (38 hours

14 weeks paid parental leave

Professional development opportunities

Friendly and diverse team culture

Employer of Choice for Gender Equality

Job summary

YWCA Canberra invites a Quality Support Officer to lead and improve School Age Care program quality through expertise in NQF/NQS and strategic inclusion planning.

You will guide program managers, embed reflective practices, and collaborate with Inclusion Professionals to ensure all children’s needs are met while advancing continuous quality improvement.

Qualifications

• Proven experience in a management role within the Education and Care sector.
• Strong working knowledge of the National Quality Framework (NQF) and National Quality Standards (NQS).
• Familiarity with the Assessment and Rating Process governed by ACECQA.
• Experience with Inclusion Support Portal and creating Inclusion Support Plans.

Responsibilities

• Provide guidance, support, and advice to School Age Care Program Managers in developing engaging, play-based programs.
• Help embed reflective practices that align with the NQF and NQS.
• Support services in creating and submitting Strategic Inclusion Plans (SIP) and liaise with Inclusion Professionals to ensure all children’s needs are met.
• Monitor and enhance the quality of care provided across the sector, ensuring continuous improvement.

Skills

Leadership in Education

Strong communication skills

Collaboration

Reflective practice

Education

Diploma in Children’s Services

Bachelor’s degree in early childhood teaching

Tools

ACECQA Assessment & Rating

Inclusion Portal

Inclusion Support Plans

Job description

Quality Support Officer - School Age Care

Join Our Team: Lead the Way in Children’s Services Quality Support!

Are you passionate about early childhood education and committed to leading change? Do you have a keen eye for best practice and a strong knowledge of the National Quality Framework (NQF) and National Quality Standards (NQS)? If so, we want you to bring your expertise to YWCA Canberra’s Children’s Services Quality Support Unit!

About the Role

We’re on the lookout for a dynamic and innovative professional to join our team as aQuality Support Officer. In this role, you will be at the forefront of shaping the quality of care and education in our suite of School Age Care programs. You’ll work alongside a team of dedicated experts to ensure every child receives the highest standard of care, while also fostering an inclusive, play-based approach to learning.

As a key player in the team, you’ll:

• Provide guidance, support, and advice to School Age Care Program Managers in developing engaging, play-based programs.
• Help embed reflective practices that align with the NQF and NQS.
• Support services in creating and submitting Strategic Inclusion Plans (SIP) to governing bodies and liaise with Inclusion Professionals to ensure all children’s needs are met.
• Monitor and enhance the quality of care provided across the sector, ensuring continuous improvement.

About You

You’re a qualified and passionate professional with a strong background in early childhood education. You’re a forward-thinker who thrives in a collaborative environment and has a genuine desire to make a positive impact. You’ll bring:

• Diploma in Children’s Services(essential)
• Bachelor’s degree in early childhood teaching(desirable)
• Proven experience in a management role within the Education and Care sector
• Strong working knowledge of theNational Quality Framework (NQF)andNational Quality Standards (NQS)
• Familiarity with theAssessment and Rating Processgoverned byACECQA
• Experience with theInclusion Support Portal, creatingInclusion Support Plans, and applying forInclusion Support Subsidiesfor School Age Care
• Exceptional communication skills, both verbal and written, with an ability to build strong relationships with team members and stakeholders
• A collaborative mindset and the ability to work effectively within a team

What’s in It for You?

YWCA Canberra isn’t just a place to work - it’s a place to thrive! We offer a range of benefits to support your work-life balance, career growth, and well-being:

• Attractive salary with charitable salary packaging options that could increase your take-home pay by up to $5,000 annually
• Flexible work arrangements (because we know life happens!)
• Apermanent full time contract, 38 hours per week
• Enhanced employment benefits including14 weeks paid parental leave
• Access tooutstanding professional development opportunities
• Afun, friendly, and diverse teamculture
• JoinCanberra’s ONLY Employer of Choice for Gender Equality(WGEA)

Make an Impact, Lead the Change!

For a confidential discussion or further information please contact Chiara Will Director for School Age Care - email: ***********@ywca-canberra.org.au

YWCA Canberra is committed to the safety of children and young people. Successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking.

YWCA Canberra reserves the right to close this role early if a suitable candidate is found prior to the closing date.

YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.