Quality Supervisor

Wesfarmers; City of Port Phillip; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

50% discount on Hard Yakka, KingGee &N

5% Wesfarmers discount for Kmart, Bunn

Flexible work-from-home days

Job summary

Workwear Group is seeking a Quality Supervisor to ensure the quality, compliance and performance of uniforms under the Australian Defence Clothing Services (DCS) contract. You will lead QA activities across production, oversee audits, and drive continuous improvement with suppliers and internal teams.

This hands-on role requires deep QA expertise, strong collaboration with suppliers, and the ability to manage non-conformances while maintaining rigorous records and regulatory standards.

Qualifications

• 5+ years' experience in quality control, including factory inspections, audits and supplier quality management.
• ISO 9001 & Lead Auditor experience highly regarded.
• Experience conducting quality management system (QMS) audits and managing corrective actions.
• Strong knowledge of apparel manufacturing and QA processes in regulated environments.
• Proven ability to collaborate with suppliers and cross-functional stakeholders to resolve quality issues.

Responsibilities

• Oversee bulk quality control activities across supplier factories, ensuring products meet DCS standards.
• Conduct initial, inline and final production inspections, identifying issues before shipment.
• Lead the DCS Internal Audit Program, including scheduling, execution, reporting and corrective action follow-up.
• Conduct factory audits, announced and unannounced, to verify supplier compliance.
• Facilitate pre-production reviews and risk assessments to address quality concerns before bulk manufacturing begins.
• Partner with suppliers to implement corrective actions and improve quality performance.
• Train supplier quality teams to strengthen inspection capability and adherence to DCS standards.
• Investigate customer returns, quality incidents and recurring product issues, providing recommendations and driving resolution.
• Manage rework activities for non-conforming products and monitor supplier effectiveness.
• Maintain accurate quality records and audit documentation, communicating with stakeholders.

Skills

Quality control

Audit leadership

Supplier management

QMS audits

Apparel manufacturing

Attention to detail

Problem solving

Communication

Job description

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

As our Quality Supervisor, you will play a critical role in ensuring the quality, compliance and performance of uniforms supplied under the Australian Defence Clothing Services (DCS) contract. Working closely with suppliers, internal stakeholders and quality teams, you will lead quality assurance activities across the production lifecycle, oversee internal and factory audit programs, identify and mitigate quality risks, and drive continuous improvement initiatives.

This hands-on role combines technical quality expertise, supplier engagement and audit leadership to ensure products consistently meet stringent defence, contractual and regulatory standards while supporting operational excellence and customer satisfaction.

What you’ll be doing

• Oversee bulk quality control activities across supplier factories, ensuring products meet DCS contractual, regulatory and quality standards.
• Conduct initial, inline and final production inspections, identifying and resolving quality issues before shipment.
• Lead the DCS Internal Audit Program, including audit scheduling, execution, reporting and corrective action follow-up.
• Conduct technical factory audits, including announced and unannounced inspections, to verify supplier compliance.
• Facilitate pre-production reviews and risk assessments to identify and address quality concerns before bulk manufacturing commences.
• Partner with suppliers to implement corrective actions, resolve non-conformances and improve quality performance.
• Train and support supplier quality teams to strengthen inspection capability and adherence to DCS standards.
• Investigate customer returns, quality incidents and recurring product issues, providing recommendations and driving resolution.
• Manage rework activities for non-conforming products and monitor supplier effectiveness in achieving required quality outcomes.
• Maintain accurate quality records, inspection reports and audit documentation while ensuring effective communication with internal and external stakeholders.

Who we’re looking for

At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:

• Strong work ethic and are committed to showing up for a team
• Openness to receive coaching and embrace self reflection and self growth
• Accountability for your actions, and emotions, and actively venture beyond your comfort zone
• Embrace innovation, take calculated risks, and inspire others to think outside the box
• Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
• Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

What we’re looking for

• Must be able to pass ADF DISP clearance (Australian Citizenship Required)
• 5+ years' experience in quality control, including factory inspections, audits and supplier quality management.
• ISO 9001 & Lead Auditor experience highly regarded
• Demonstrated experience conducting quality management system (QMS) and process audits, including reporting findings and managing corrective actions.
• Preferably strong knowledge of apparel manufacturing, garment construction and quality assurance processes, ideally within regulated or contract-driven environments.
• Proven ability to work collaboratively with suppliers and cross-functional stakeholders to resolve quality issues and drive continuous improvement.
• Exceptional attention to detail, problem-solving and communication skills, with the ability to manage multiple priorities in a fast-paced environment.

What we offer

• The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
• Flexible working environment, allowing for work from home day/s each week.
• A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
• A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
• Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
• We Learn, a dedicated hub for all things learning and development.

We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.

You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers

Workwear Group is a recognised Veteran Employment Supporter we encourage you to advise us of any prior service through the recruitment process. We value the unique capabilities, leadership and lived experience veterans bring to our workforce, and we are committed to creating an environment where their skills can thrive.

Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted. We are not seeking support for this recruitment, our inhouse recruitment have got it! Thanks