Quality Manager, Veteran Services

RSL LIFECARE LIMITED; Sydney; On-site; AUD 70,000 - 90,000; Part time

Benefits offered by this job

Salary packaging benefits

Maxxia Rewards discounts

Fitness Passport

Universal Parental Leave

17.5% leave loading

Professional development

Job summary

RSL LifeCare is seeking an experienced Quality Manager, Veteran Services for a part-time, 12-month maternity leave cover in Sydney. The role oversees governance, quality systems and the Veteran Services Outcomes Framework, driving continuous improvement and high-quality, person-centred services for veterans and families.

You will lead audits, policy development and reporting, while collaborating with Defence, ESOs and government partners to ensure compliant, best-practice service delivery.

Qualifications

• Demonstrated experience in quality management within health, community or human services.
• Proven leadership in quality, governance and continuous improvement.
• Strong stakeholder management and ability to balance priorities in a fast-paced environment.

Responsibilities

• Lead and embed the Veteran Services Outcomes Framework.
• Drive a culture of quality, governance and continuous improvement.
• Develop, review and maintain policies, procedures and quality systems.
• Monitor outcomes, client feedback, complaints and quality metrics.
• Lead audits, evaluations and continuous improvement activities.
• Establish and facilitate the Veteran Services Quality Management Committee.
• Support managers with governance, compliance and best-practice service delivery.
• Build relationships with Defence, ESOs, government agencies and partners.
• Champion the use of RiskMan and provide regular quality reporting.

Skills

Quality management

Governance

Stakeholder management

Tools

RiskMan

Job description

About Us

RSL LifeCare is a leading not-for-profit organisation dedicated to helping Australian veterans and their families live their best lives. Proudly serving the veteran community for more than 100 years, we continue to grow and evolve our services to deliver meaningful outcomes for those who have served our country.

About the Role:

We are seeking an experienced Quality Manager, Veteran Services to join our team on a part-time basis (3-4 days per week) for a 12-month maternity leave cover contract.

Reporting into the Veteran Services leadership team, you will be responsible for developing, implementing and maintaining the governance and quality framework that underpins RSL LifeCare’s Veteran Services operations.

You will lead our Outcomes Framework, drive continuous improvement initiatives, oversee quality systems and support teams to deliver high-quality, person-centred services to veterans and their families.

Key Responsibilities:

• Lead and embed the Veteran Services Outcomes Framework.
• Drive a strong culture of quality, governance and continuous improvement.
• Develop, review and maintain policies, procedures and quality systems.
• Monitor outcomes, client feedback, complaints and quality metrics to identify improvement opportunities.
• Lead audits, evaluations and continuous improvement activities.
• Establish and facilitate the Veteran Services Quality Management Committee.
• Support managers with governance, compliance and best-practice service delivery.
• Build strong relationships with Defence, Ex-Service Organisations (ESOs), government agencies and community partners.
• Champion the use of RiskMan and provide regular quality and compliance reporting.

About You:

To be successful in this role, you will have:

• Demonstrated experience in quality management within the health, community or human services sector.
• Proven leadership experience in quality, governance and continuous improvement.
• Strong stakeholder management skills and the ability to balance competing priorities in a fast-paced environment.
• Experience developing and implementing quality frameworks, policies and governance processes.
• Excellent analytical, reporting and communication skills.

Why Join RSL LifeCare?

• Salary packaging benefits of up to $15,900 per year through our not-for-profit status.
• Access to Maxxia Rewards, with discounts across hundreds of leading retailers.
• Fitness Passport membership.
• Universal Parental Leave.
• 17.5% leave loading on annual leave.
• Meaningful work supporting veterans and their families.
• Flexible part-time arrangement (3-4 days per week).
• Collaborative and supportive team environment.
• Ongoing learning and professional development opportunities.

Our Commitment to Diversity

Our values guide everything we do: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One Team.

We value diversity and inclusion and welcome applications from people across our community, particularly veterans, current and former ADF personnel, their families, and Aboriginal and Torres Strait Islander peoples.

We are committed to creating a workplace where everyone feels safe, respected, valued and heard, regardless of gender, sexual orientation, ethnicity, age or disability.

It is a mandatory requirement for employees working in the aged care sector to hold a valid Police Check and/or NDIS Worker Screening Check, as required for the role. All clearances must be verified prior to commencement with RSL LifeCare.

Location

North Sydney