Quality Manager

My Guardian; Sydney; On-site; AUD 100,000 - 130,000; Full time

Job summary

My Guardian is a leading Australian aged and disability care provider seeking a Compliance Manager to oversee the organisation's compliance framework and work closely with senior leaders and operational teams to ensure services meet regulatory and internal standards.

You will develop and deliver internal audits, monitor regulatory changes and lead investigations. The role is based at our Sydney Olympic Park head office with a collaborative team in the Quality function.

Qualifications

• Significant experience in compliance, quality, governance or risk within Aged Care and/or the NDIS sector.
• Strong knowledge of Aged Care Quality Standards, NDIS Practice Standards and relevant legislation.
• Experience developing and managing internal audit and compliance programs.

Responsibilities

• Developing, managing and delivering the organisation's internal compliance and audit program.
• Ensuring ongoing compliance with Aged Care, NDIS and other regulatory requirements.
• Conducting audits of operational practices, policies, procedures, systems and documentation.
• Identifying compliance gaps and developing corrective actions with leaders.
• Preparing monthly compliance reporting and providing insights to senior management.
• Supporting external regulatory audits, reviews and accreditation activities.
• Monitoring regulatory changes and implementing new requirements.
• Managing investigations, reporting and resolution of incidents and complaints.
• Root cause analysis and ensuring corrective and preventive actions.
• Developing and maintaining quality assurance and continuous improvement frameworks.
• Supporting risk management and WHS compliance.
• Cooperating with People & Culture on compliance training.
• Liaising with regulators, auditors and external stakeholders.

Skills

Regulatory compliance

Audits & controls

Stakeholder management

Data analysis

Written communication

Education

Tertiary qualification in law, business, governance, risk management, or quality

Job description

My Guardian is an Australian leading Aged and Disability Care service provider dedicated to delivering compassionate, high-quality, and person-centred care. We are growing rapidly and remain deeply committed to empowering individuals to live independently and with dignity.

As we continue to grow, an exciting opportunity has become available for a motivated and self-driven Compliance Manager to join our Quality team.

As Compliance Manager, you will oversee My Guardian's compliance framework and work closely with senior leaders and operational teams to ensure our services consistently meet regulatory, legislative and internal standards.

Your responsibilities will include:

• Developing, managing and delivering the organisation's internal compliance and audit program.
• Ensuring ongoing compliance with Aged Care, NDIS and other applicable regulatory requirements.
• Conducting audits of operational practices, policies, procedures, systems and documentation.
• Identifying compliance gaps and working with leaders to develop and monitor corrective actions.
• Preparing monthly compliance reporting and providing meaningful insights to senior management.
• Supporting and coordinating external regulatory audits, reviews and accreditation activities.
• Monitoring regulatory changes and ensuring new requirements are effectively implemented across the business.
• Managing the investigation, reporting and resolution of incidents and complaints.
• Conducting root cause analysis and ensuring appropriate corrective and preventative actions are implemented.
• Developing and maintaining quality assurance and continuous improvement frameworks.
• Supporting organisational risk management and WHS compliance.
• Managing Workers' Compensation return-to-work processes and monitoring business insurance compliance.
• Working closely with People & Culture to identify compliance training requirements and strengthen employee competency.
• Liaising with regulators, auditors and other external stakeholders as required.
• Providing practical compliance advice and guidance to managers and senior leadership.

We are looking for someone who combines strong technical compliance knowledge with a practical and collaborative approach.

You will ideally have:

• Significant experience in compliance, quality, governance or risk within Aged Care and/or the NDIS sector.
• Strong working knowledge of the Aged Care Quality Standards, NDIS Practice Standards and relevant legislation and regulatory requirements.
• Demonstrated experience developing and managing internal audit and compliance programs.
• Experience preparing organisations for regulatory audits, accreditation or external reviews.
• Strong incident management, investigation and root cause analysis capability.
• Experience interpreting regulatory change and translating requirements into operational processes.
• Strong analytical skills and the ability to use data to identify trends, risks and opportunities for improvement.
• Excellent written communication, reporting and documentation skills.
• Confidence working with senior leaders and challenging practices where compliance risks are identified.
• Strong stakeholder management, coaching and influencing skills.

Why Join Us?

Join one of Australia’s fastest-growing aged care and disability providers.

Work from our newly refurbished Sydney Olympic Park head office.

Supportive and energetic team culture.

Genuine career progression opportunities.

Team events, Friday lunches, and a vibrant office environment.

Be part of an organisation making a real difference in people’s lives.

Relevant tertiary qualifications in law, business, governance, risk management, quality or a related discipline will be highly regarded. However, substantial practical experience within a complex Aged Care or NDIS compliance environment will also be considered.