Quality Lead - Remediation and Change

Anglican Community Services; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging benefits

Accommodation meals tax-free

Professional development

Retailer discounts

EAP & Fitness Passport

Job summary

Anglican Community Services – Macquarie Park NSW is seeking a Quality Lead to drive remediation, change and compliance initiatives within the Quality and Compliance team. You will lead actions arising from audits, incidents and regulatory reviews, partnering with leaders to embed practical, sustainable improvements across Seniors Communities.

You will oversee strategic change programs, ensure regulatory alignment, and coach leaders in quality and continuous improvement.

Qualifications

• Relevant tertiary qualifications in Quality Management, Risk Management, or related discipline.
• Experience in quality assurance, compliance, governance or risk management in aged care or similarly regulated sector.
• Experience conducting audits and supporting accreditation processes.
• Strong understanding of compliance frameworks, legislation and standards.
• Excellent communication, reporting and stakeholder engagement skills.

Responsibilities

• Lead remediation programs arising from audits, incidents, complaints, accreditation findings and regulatory reviews.
• Identify root causes with leaders, develop corrective action plans and embed sustainable operational improvements.
• Lead strategic change initiatives, including stakeholder engagement, implementation planning and operational readiness activities.
• Support compliance with aged care legislation, standards and regulatory requirements through practical operational improvements.
• Analyse quality, risk, incident and complaint data to identify trends and improvement opportunities.
• Coach operational leaders and facilitate workshops that strengthen quality, compliance and continuous improvement capability.

Skills

Quality management

Risk management

Audits & accreditation

Stakeholder engagement

Change management

Education

Tertiary qualifications in Quality Management or Risk Management

Job description

Anglican Community Services – Macquarie Park NSW

Permanent

5d ago , from Anglican Community Services

At Anglicare Sydney, we have been serving people, enriching lives and strengthening communities for more than 170 years. As one of Australia's largest Christian organisations, we support thousands of older people, families, children and individuals through aged care, community services, housing and community services programs.

As our Quality Lead - Remediation and Change, you'll be key to our mission to enrich lives and strengthen communities. Working within the Quality and Compliance team, you'll lead critical remediation, quality improvement and change initiatives that improve compliance, strengthen governance and enhance resident and client outcomes across Seniors Communities.

Your opportunity

Reporting to the Head of Quality and Risk, you will lead operational remediation and change programs arising from audits, incidents, complaints, regulatory reviews and strategic improvement initiatives. Partnering closely with operational, clinical and corporate leaders, you'll ensure quality risks and compliance requirements are translated into practical improvements that embed sustainable change across the business.

By driving quality improvement, operational readiness and change implementation, you'll help strengthen service delivery, enhance compliance outcomes and support exceptional care experiences for residents and clients.

With integrity and professionalism, you will:

• Lead remediation programs arising from audits, incidents, complaints, accreditation findings and regulatory reviews.
• Partner with leaders to identify root causes, develop corrective action plans and embed sustainable operational improvements.
• Lead and support strategic change initiatives, including stakeholder engagement, implementation planning and operational readiness activities.
• Support compliance with aged care legislation, standards and regulatory requirements through practical operational improvements.
• Analyse quality, risk, incident and complaint data to identify trends and improvement opportunities.
• Coach operational leaders and facilitate workshops that strengthen quality, compliance and continuous improvement capability.

What you'll bring

You are a quality and compliance professional with strong project delivery capability and a passion for driving meaningful operational improvement. You enjoy partnering with stakeholders, solving complex problems and influencing change in regulated environments.

What's required:

You will also need:

• Relevant tertiary qualifications in Quality Management, Risk Management, or a related discipline.
• Demonstrated experience in quality assurance, compliance, governance or risk management within aged care, retirement living, health or a similar regulated sector
• Experience conducting audits and supporting accreditation processes.
• Strong understanding of compliance frameworks, legislation and regulatory standards.
• Excellent communication, reporting and stakeholder engagement skills.

What's preferred:

• Experience leading remediation, transformation or operational improvement programs.
• Strong project management and change management skills.
• Experience analysing quality and risk data to identify systemic issues and drive improvements.
• Experience coaching leaders and facilitating quality improvement workshops.
• Strong stakeholder engagement skills with the ability to influence across operational and corporate teams.

For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. With our recent acquisition of Infinite Care and Autumn Aged Care, today we employ 9,500 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to support work-life balance
• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program (EAP) and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.