Quality Improvement Specialist

Uniting NSW & ACT; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging (NFP)

Rewards program access

Fitness Passport

Inclusive work environment

Career development opportunities

Purchase of additional leave

Job summary

Uniting NSW.ACT is seeking a Quality Improvement Specialist (Registered Nurse) to drive quality, safety and compliance across ACT and rural NSW aged care services. The role is full-time and mobile, with travel to multiple locations and at least two overnight stays monthly.

You will provide clinical quality advice, coach teams, oversee audits and incident management, and embed continuous improvement practices to ensure person-centred care across the region.

Qualifications

• Current AHPRA registration as a Registered Nurse.
• Experience in Residential Aged Care sector within a similar role.
• Experience in clinical governance, quality improvement, compliance or audit within aged care or health.
• Strong understanding of aged care quality standards, risk, incident and complaints management.
• Ability to analyse data and support evidence-based improvement actions.
• Current driver’s licence and access to your own vehicle for travel.

Responsibilities

• Provide specialist clinical quality advice and coaching to operational teams.
• Maintain and support service quality assurance frameworks, systems and processes.
• Coordinate and support audits, quality reviews and continuous improvement activities.
• Review hazards, incidents, complaints and clinical risks to identify trends and improvement opportunities.
• Partner with facilities to prepare for and respond to compliance requirements, including PSATs and accreditation activities.
• Support development of clear, timely, person-centred complaint responses.
• Use clinical and operational data to guide practical improvement plans and monitor progress.
• Build team capability through education, mentoring and reflective practice.
• Participate and comply with all quality management systems and processes.

Skills

AHPRA RN

Education

Registered Nurse degree

Job description

Quality Improvement Specialist | Residential Aged Care

• Full-time permanent position with regular travel across rural NSW and ACT required.
• Office based out of ACT, or the following NSW locations: Orange, Berrigan, Crookwell, Griffith, Tumut.
• Suitable for an AHRPA Registered Nurses with Residential Aged Care Experience.

About Us

At Uniting, we’re driven by our values of being compassionate, respectful, imaginative and bold. We’re currently seeking an experienced Registered Nurse to join our Residential Aged Care team as a Quality Improvement Specialist, supporting services across the ACT and rural Western NSW, including Orange, Griffith, Tumut and Crookwell.

In this full-time, mobile role, you’ll partner with residential aged care services to drive quality, strengthen safety and support compliance. Working closely with Service Managers and local teams, you’ll help maintain quality assurance frameworks, coordinate and support audits, oversee complaint and incident management processes, and embed sustainable continuous improvement practices across our services.

You’ll be based at one of our residential aged care services, with regular travel to other locations, including a minimum of two overnight stays per month, to support teams and drive consistent quality outcomes across the region.

About the role

As a Quality Improvement Specialist, you’ll provide specialist clinical quality advice, coaching and support to operational teams, helping each service meet regulatory requirements and deliver safe, person-centred care. This is a hands‑on role for an RN who enjoys building capability, working collaboratively and turning quality data, audits and feedback into practical improvement actions.

What you’ll be doing

You’ll play a key role in supporting quality and compliance across our Residential Aged Care services by:

• Providing clinical quality improvement advice and coaching to Service Managers and local facility teams.
• Maintaining and supporting service quality assurance frameworks, systems and processes.
• Coordinating and supporting audits, quality reviews and continuous improvement activities.
• Reviewing hazards, incidents, complaints and clinical risks to identify trends and improvement opportunities.
• Partnering with facilities to prepare for and respond to compliance requirements, including PSATs and accreditation-related activities.
• Supporting the development of clear, timely and person‑centred complaint responses.
• Using clinical and operational data to guide practical improvement plans and monitor progress.
• Building team capability through education, mentoring and reflective practice.
• Participate and comply with all quality management systems and processes.

About you

• Current AHPRA registration as a Registered Nurse.
• Experience within the Residential Aged Care Sector within a similar position.
• Experience in clinical governance, quality improvement, compliance or audit within aged care, health or a related setting.
• Strong understanding of aged care quality standards, risk, incident and complaints management.
• Confidence partnering with service leaders and influencing change through coaching, collaboration and practical guidance.
• Strong written communication skills, including the ability to support clear complaint responses and quality documentation.
• Ability to analyse data, identify themes and support evidence-based improvement actions.
• Current driver’s licence and access to your own vehicle for travel when required.

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting?

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.