Quality & Education Manager - Ballina

Bupa Aged Care; Ballina Shire; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Free health insurance

Telehealth GP

Wellbeing program

Career development

Training and development

Induction and buddy program

Recognition program

Job summary

Bupa Ballina is seeking a Quality Education Manager to lead quality governance and ensure the competency of staff in line with Aged Care Quality Standards. You will identify improvement opportunities, provide hands-on support to remediate gaps, and coach the Care Home leadership team for sustainability.

Be at the Heart of It—join a dedicated team committed to exceptional resident care and ongoing professional development, with pre-employment checks required.

Qualifications

• Bachelor of Nursing with APHRA registration.
• Postgraduate qualification in Aged Care desirable.
• TAE40116 Training and Assessment desirable.
• Proven track record delivering quality clinical care, coaching and training.
• Strong communication, leadership and relationship-management skills.
• Knowledge of Resident Rights and Aged Care Accreditation Standards.

Responsibilities

• Provide quality-focused leadership and coaching.
• Guide documentation/recording to meet expected outcomes.
• Develop team competency and learning plans.
• Ensure readiness through PCI and monthly reviews with leadership.
• Manage monthly Quality Indicator Reports and data analysis.
• Coordinate monthly Care Home audits and NQIP submissions.
• Deliver resident-centred clinical care and maintain accurate records.

Skills

Leadership

Coaching

Communication

Relationship management

Teamwork

Education

Bachelor of Nursing

APHRA registration

Postgraduate qualification in Aged Care

TAE40116 Training and Assessment

Job description

Join Bupa Aged Care and be at the heart of it in Ballina

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work.

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

Bupa Ballina has full-time Quality and Education Manager opportunity available now, with a range of benefits that could include*

• Free select health insurance products for you and your immediate family up to $5.5k

In this role, you will

• Provide quality focused leadership and coaching.
• Provide guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.
• Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.
• Identify areas of employee’s skills/knowledge that require further learning/competency development and create a plan to achieve this
• Ensure care home and team members are prepared through preparedness activities and maintains currency of the Commission Entry Questions.
• Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team Meet monthly or more frequently with the GM and CCM’s to review and track progress of PCI items.
• Complete month end Quality Indicator Report, including analysing data, discussing, and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.
• Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.
• Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program.
• Management and delivery of the highest quality clinical care of Residents person centred care for residents, including assessment, planning, implementation, and evaluation.
• Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

The Benefits

• 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
• VIVA Happier and Healthier - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

What will you bring?

• Bachelor of Nursing with current APHRA is essential.
• Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable.
• Proven track record in delivering quality clinical care, coaching, delivering training.
• Ability to foster a team environment and build collaborative relationships.
• Highly effective communication, leadership, and relationship management skills
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Embrace the coastal paradise of Ballina, New South Wales – a destination that offers a slice of paradise along the stunning eastern coastline. Enjoy a laid-back lifestyle with pristine beaches and an array of water activities in the crystal-clear waters of the Pacific Ocean.

Lush rainforests and its warm climate, friendly locals, and a myriad of coastal adventures, makes Ballina the quintessential Australian coastal dream.

To learn more about our beautiful care home visit: https://www.bupaagedcare.com.au/aged-care-homes/bupa-ballina

The heart of the role

As our Quality Education Manager, you will lead the home in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards. You will assist in identifying improvement opportunities as well as hands on support in remediating gaps, and coaching Care Home leadership team for sustainability.

Be at the Heart of It – your new team is ready to welcome you!

Just so you know, everyone will be required to complete pre-employment checks as part of the application process.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

*Eligibility criteria and conditions apply