Quality and Education Manager- Bellarine Lakes Moolap, Victoria

Bupa Australia; Geelong; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Free health insurance

Telehealth GP access

Wellbeing program

Career development

Training & development

Induction & buddy program

Recognition program

Job summary

Bupa Aged Care Bellarine Lakes seeks a Quality Education Manager to lead coaching, training and practice improvement within a welcoming care home. You will guide staff through quality standards and ensure consistent, compassionate care across the home.

Join a team dedicated to clinical excellence, staff development and resident rights. This role offers opportunities to influence practice, mentor others and contribute to continuous improvement.

Qualifications

• Bachelor of Nursing with current APHRA registration.
• Postgraduate qualification in Aged Care is desirable but not essential.
• Cert IV in Training and Assessment (TAE40116) is desirable but not required.
• Proven track record in identifying, delivering and maintaining quality clinical care, coaching and training.
• Strong leadership, communication and relationship management skills.

Responsibilities

• Provide quality focused leadership and coaching to staff to ensure care aligns with standards.
• Develop team knowledge of practice expectations under Aged Care Quality Standards.
• Maintain PCI and drive improvements from Quality Indicator Reports.
• Ensure timely submission and analysis of Government NQIP data with action plans.
• Coordinate monthly Care Home audits within the Operations Essential program.
• Deliver high-quality clinical care and maintain accurate documentation.

Skills

Interpersonal skills

Delegation

Coaching

Leadership

Communication

Aged Care Standards

Education

Bachelor of Nursing (APHRA)

Postgraduate in Aged Care

TAE40116 Certificate IV in Training & Assessment

Job description

Ready for a new career adventure?

Join Bupa Aged Care and be at the heart of it in Bellarine Lakes.

As Australia’s largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work

Bupa Bellarine Lakes is now hiring a Quality Education Manager to lead the delivery of care and ensure our highest standards are maintained.

There are a range of benefits that could include:

• Free select health insurance products for you and your immediate family up to $5.5k*

Embrace the serene oasis of Bellarine Lakes, Victoria – a hidden gem nestled amidst picturesque lakes and stunning landscapes. Immerse yourself in a tranquil lifestyle, enjoy leisurely walks along the lake shores and the peaceful ambiance that nature provides. Experience a strong sense of camaraderie among the residents, fostering a close-knit and welcoming atmosphere.

Whether you seek a peaceful career destination or a place to raise a family with a focus on natural beauty, Bellarine Lakes offers the perfect balance of serenity and community spirit.

To learn more about our beautiful care home visit:

https://www.bupaagedcare.com.au/aged-care-homes/bupa-bellarine-lakes

The heart of the role

As a Quality Education Manager, you won’t just support your team, you’ll empower them to grow, thrive, and deliver care that truly makes a difference.

You’ll take on a meaningful role in our welcoming care home, where each day brings new opportunities to coach, mentor and lead with purpose. With the freedom to shape best practice and inspire others, your work will have a lasting impact.

The Benefits

• Free select health insurance products for you and your immediate family up to $5.5k
• 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
• VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

What will you do?

• Provide quality focused leadership and coaching and guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.
• Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.
• Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team including the transfer of insights from the Quality Indicator Report and monthly review meetings with other leadership team members.
• Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.
• Coordination and completion of all monthly Care Home Audits within the Operations Essential audit program.
• Management and delivery of the highest quality clinical care of Residents, including assessment, planning, implementation, and evaluation.
• Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

What will you bring?

• Bachelor of Nursing with current APHRA is essential.
• Strong interpersonal and delegation skills
• A passion and tailored approach to development, training and education
• Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable but not necessary
• Proven track record in identifying, delivering and maintaining quality clinical care, coaching & training.
• Demonstrated success in overcoming and managing noncompliance in staff training
• Ability to foster a team environment and build collaborative relationships.
• Highly effective communication, leadership, and relationship management skills
• An extensive understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Be at the Heart of It – your new team is ready to welcome you!

Just so you know, everyone will be required to complete pre-employment checks as part of the application process.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

*Eligibility criteria and conditions apply