Quality and Education Manager - Banora Point

Bupa Australia; Banora Point; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Free telehealth GP for you and family

Wellbeing program

Career development & training

Structured induction & buddy program

Recognition program

Job summary

Bupa Banora Point is seeking a Quality Education Manager to lead quality care governance, ensure compliance to the Aged Care Quality Standards and support the leadership team in sustaining improvements. You will coach staff, oversee documentation, and drive continuous improvement initiatives with the care home leadership.

The role emphasizes resident-centered care, team development, and robust record-keeping, with pre-employment checks required. Join a respected national provider at Banora Point.

Qualifications

• Bachelor of Nursing with current AHPRA registration.
• Postgraduate qualification in Aged Care is desirable.
• Cert IV in Training and Assessment (TAE40116) is desirable.
• Proven track record delivering quality clinical care and coaching.
• Ability to foster teamwork and build collaborative relationships.
• Strong leadership, communication and relationship management skills.
• Understanding of Resident Rights and Aged Care Accreditation Standards.

Responsibilities

• Provide quality focused leadership and coaching.
• Guide documentation/recording to ensure care meets outcomes.
• Develop team knowledge on practice standards and PCI.
• Identify learning needs and create development plans.
• Ensure preparedness and maintain PCI and Improvement actions.
• Maintain monthly quality indicator reporting and data insights.
• Ensure NQIP data submission and analysis within timeframes.
• Coordinate monthly care home audits within the audit program.
• Deliver high-quality resident-centered clinical care and maintain records.

Skills

Leadership

Coaching

Documentation

Quality Improvement

Audits

Clinical care

Communication

Education

Bachelor of Nursing

Postgraduate in Aged Care

TAE40116 Cert IV Training & Assessment

Tools

AHPRA

Job description

Join Bupa Aged Care and be at the heart of it in Banora Point

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work.

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

Bupa Banora Point has full-time Quality and Education Manager opportunity available now, with a range of benefits that could include*:

- Free select health insurance products for you and your immediate family up to $5.5k

In this role, you will

• Provide quality focused leadership and coaching.
• Provide guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.
• Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.
• Identify areas of employee’s skills/knowledge that require further learning/competency development and create a plan to achieve this
• Ensure care home and team members are prepared through preparedness activities and maintains currency of the Commission Entry Questions.
• Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team Meet monthly or more frequently with the GM and CCM’s to review and track progress of PCI items.
• Complete month end Quality Indicator Report, including analysing data, discussing, and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.
• Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.
• Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program.
• Management and delivery of the highest quality clinical care of Residents person centred care for residents, including assessment, planning, implementation, and evaluation.
• Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

The Benefits

• 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
• VIVA Happier and Healthier - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

What will you bring?

• Bachelor of Nursing with current AHPRA is essential.
• Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable.
• Proven track record in delivering quality clinical care, coaching, delivering training.
• Ability to foster a team environment and build collaborative relationships.
• Highly effective communication, leadership, and relationship management skills
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Embrace Banora Point, New South Wales– a tranquil oasis nestled between the Tweed River and the sparkling Pacific Ocean. Explore the natural beauty of the area, with lush parks, nature reserves, and nearby Mount Warning. Embrace a friendly and close-knit community and a warm, welcoming atmosphere greets you wherever you go.

If you seek a harmonious blend of coastal living and natural splendor, Banora Point is the perfect place to call home.

To learn more about our beautiful care home visit: Bupa Banopa Point | Aged Care Tweed Heads

The heart of the role

As our Quality Education Manager, you will lead the home in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards. You will assist in identifying improvement opportunities as well as hands on support in remediating gaps, and coaching Care Home leadership team for sustainability.

Be at the Heart of It – your new team is ready to welcome you!

Just so you know, everyone will be required to complete pre-employment checks as part of the application process.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

*Eligibility criteria and conditions apply