Quality Assurance Specialist – Path to Safety Leadership

Sharp and Carter; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Sharp and Carter seeks a Quality Assurance Officer to join its growing import and distribution business in Australia. You will be the central contact for quality issues raised by the warehouse network and customers, operating within a structured workflow.

The role includes handling non-conformances, complaints and supplier-related findings in collaboration with procurement. Joining a company under new leadership, you will contribute to building out the quality function and may expand into a

Qualifications

• 1–3 years’ quality experience or transitioning from QC to QA.
• Proficient in data collection and documentation.
• Understanding of complaint and non-conformance processes.
• Exposure to compliance and safety training is a bonus.
• Ambition to grow into a safety portfolio over time.

Responsibilities

• Log, investigate and document internal non-conformances such as damaged product or containers.
• Manage customer complaints and faulty product issues.
• Escalate supplier-related issues to procurement for resolution, replacement or credit.
• Track trends and recurring issues to fix root causes.
• Maintain quality records in ERP and ticketing systems.
• Work with supply chain, procurement, sales support and warehouse teams across states.
• Escalate issues promptly and follow through to close out.

Skills

QA experience

Data collection

Documentation

Cross-team collaboration

Complaint handling

Tools

ERP systems

Ticketing systems

Job description

Sharp and Carter seeks a Quality Assurance Officer to join its growing import and distribution business in Australia. You will be the central contact for quality issues raised by the warehouse network and customers, operating within a structured workflow.

The role includes handling non-conformances, complaints and supplier-related findings in collaboration with procurement. Joining a company under new leadership, you will contribute to building out the quality function and may expand into a