Quality Assurance & Improvement Lead — Hybrid

Goal Indigenous Services; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Career development

Novated leasing

Share-matching program

Diversity & inclusion

Job summary

Goal Indigenous Services in Williamstown is seeking an experienced Assurance & Improvement Coordinator to support the delivery of transport infrastructure contracts. This Aboriginal and Torres Strait Islander Identified position offers hybrid work from our Williamstown office, with a focus on quality management, audits, document control and continuous improvement across frontline and corporate teams.

You will coordinate governance reviews, manage non-conformance, drive corrective actions and

Qualifications

• Experience in quality, assurance, systems or continuous improvement within infrastructure, transport, utilities, construction or maintenance services.
• A relevant qualification in quality, auditing, business, engineering or civil construction.
• Strong knowledge of ISO 9001, integrated management systems, auditing and corrective action practices.
• Excellent document control, analytical, report-writing and facilitation skills.
• The ability to influence stakeholders and embed consistent processes across frontline and management teams.
• A current Victorian driver’s licence.
• ISO 9001 auditor certification will be highly regarded.

Responsibilities

• Management Systems & Document Control: Maintain the contract management system, document registers, records and SharePoint repositories. Coordinate document reviews, approvals, training and compliance updates.
• Audit & Assurance: Coordinate audits and assurance activities across operational, commercial, technical, data and HSEQ functions. Track corrective actions and report on compliance, risks and control effectiveness.
• Non-Conformance & Continuous Improvement: Manage non-conformance and corrective action processes, analyse trends and identify opportunities for improvement. Support innovation initiatives and monitor their implementation and benefits.
• Governance & Readiness: Maintain program plans and governance controls, coordinate reviews and readiness assessments, and ensure requirements are embedded into operational processes through training and audits.

Skills

Document control

Auditing

Continuous improvement

Stakeholder engagement

Report writing

Facilitation

ISO 9001 knowledge

Education

Quality or auditing qualification

Tools

SharePoint

Job description

Goal Indigenous Services in Williamstown is seeking an experienced Assurance & Improvement Coordinator to support the delivery of transport infrastructure contracts. This Aboriginal and Torres Strait Islander Identified position offers hybrid work from our Williamstown office, with a focus on quality management, audits, document control and continuous improvement across frontline and corporate teams.

You will coordinate governance reviews, manage non-conformance, drive corrective actions and