Quality Assurance Coordinator

Kyeema Support Services; Portland; On-site; AUD 26,000 - 37,000; Part time

Job summary

Kyeema Support Services Inc is seeking a Quality Assurance Coordinator to help ensure high quality, safety, and NDIS compliance. You will support audits, analyze data, and promote person-centred practice across teams.

This part-time, permanent role offers 22.8 hours per week at $40.49 per hour plus leave, not-for-profit salary packaging, and opportunities to drive continuous improvement in outcomes for participants.

Qualifications

• Experience in QA, compliance, auditing, or continuous improvement in community services or disability sectors.
• Knowledge of quality management systems, policy development, and compliance frameworks.
• Strong audit understanding and regulatory requirements.
• Excellent written and verbal communication, including report writing.
• Attention to detail and organized work style.
• Advanced MS Office and ability to use electronic systems.

Responsibilities

• Maintaining and enhancing Kyeema's Quality Management System (QMS).
• Coordinating the development, review, and implementation of policies, procedures, and quality frameworks.
• Supporting compliance with NDIS Practice Standards, Quality Indicators, and relevant legislation.
• Monitoring regulatory changes and assisting with organisational compliance activities.
• Coordinating internal audits and supporting external audit and accreditation processes.
• Identifying and implementing continuous improvement initiatives to enhance service quality and participant outcomes.
• Providing guidance, training, and support to staff on quality, compliance, and policy requirements.
• Preparing and presenting quality and compliance information, reports, and recommendations to support organisational learning and improvement.
• Collaborating with managers and teams to promote a culture of quality, accountability, and best practice.

Skills

QA experience

Communication skills

Attention to detail

MS Office

Stakeholder management

Tools

Microsoft Office

Job description

Status: PermanentPart Time, 3 days, 3 days 22.8 hours a week

Remuneration: $40.49 per hour + leave + super + not-for-profit salary packaging (tax saving benefits)

Applications Close: Sunday 27 September 2026

About the role

The Quality Assurance Coordinator supports the organisation to maintain high standards of quality, safety, and compliance with relevant legislation, standards, and best practice (including NDIS requirements). The role contributes to continuous improvement initiatives by supporting audits, analysing data, and identifying opportunities to enhance outcomes for people with disability. The Quality Assurance Coordinator works collaboratively with staff and stakeholders to promote a culture of quality, accountability, and person-centred practice. The position plays a key role in supporting compliance with regulatory and accreditation requirements.

Key responsibilities

• Maintaining and enhancing Kyeema's Quality Management System (QMS).
• Coordinating the development, review, and implementation of policies, procedures, and quality frameworks.
• Supporting compliance with NDIS Practice Standards, Quality Indicators, and relevant legislation.
• Monitoring regulatory changes and assisting with organisational compliance activities.
• Coordinating internal audits and supporting external audit and accreditation processes.
• Identifying and implementing continuous improvement initiatives to enhance service quality and participant outcomes.
• Providing guidance, training, and support to staff on quality, compliance, and policy requirements.
• Preparing and presenting quality and compliance information, reports, and recommendations to support organisational learning and improvement.
• Collaborating with managers and teams to promote a culture of quality, accountability, and best practice.

About you

• Experience in quality assurance, compliance, auditing, or continuous improvement within the community services, disability, health, or related sector.
• Knowledge of quality management systems, policy development, and compliance frameworks.
• Strong understanding of audit processes and regulatory requirements.
• Excellent written and verbal communication skills, including report writing and delivering training.
• High attention to detail and strong organisational skills.
• Advanced Microsoft Office skills and confidence using electronic systems.
• Ability to build positive working relationships and influence quality outcomes across teams.
• NDIS Worker Screening Check (or eligibility and willingness to obtain).
• Working with Children Check (or eligibility and willingness to obtain).
• Current Driver's Licence.

About us

Kyeema Support Services Inc (Kyeema) is a registered NDIS provider dedicated to empowering individuals through inclusive, high-quality, and person-driven support. We're on the lookout for an experienced administrator with a passion for continuous improvement to join our team.