Quality Assurance & Compliance Manager - Hospitality

Pacific Center - Migration Services; Mackay Regional; On-site; AUD 80,000 - 100,000; Full time

Job summary

Pacific Center - Migration Services in Mackay, QLD, seeks a Product Quality Assurance Department Manager to lead quality systems and compliance in a high-volume franchised hospitality setting. You will implement QA procedures, oversee food safety programs, coordinate equipment maintenance, inventory control, safety, and reporting to support brand standards and regulatory requirements.

The role focuses on shaping operational quality and compliance in a 24/7 franchise environment, with a strong

Qualifications

• AQF Diploma and a minimum of one year relevant work experience, or three years managerial experience.
• Experience in franchised hospitality or quick-service restaurant environments is preferred.
• Ability to implement quality assurance and food safety programs.

Responsibilities

• Implement corporate quality assurance procedures and operational compliance standards.
• Monitor brand standards for product quality and workplace procedures.
• Coordinate preventative maintenance and liaise with external service providers.
• Oversee inventory control, stock rotation and FIFO compliance.
• Conduct safety inspections and manage risk across operations.
• Prepare operational reports and support continuous improvement.

Skills

Quality Assurance

Food Safety

Operational Compliance

Inventory Management

Safety Inspections

Contractor Liaison

Education

AQF Diploma

3+ years managerial experience

Job description

Pacific Center - Migration Services in Mackay, QLD, seeks a Product Quality Assurance Department Manager to lead quality systems and compliance in a high-volume franchised hospitality setting. You will implement QA procedures, oversee food safety programs, coordinate equipment maintenance, inventory control, safety, and reporting to support brand standards and regulatory requirements.

The role focuses on shaping operational quality and compliance in a 24/7 franchise environment, with a strong