QantasLink Cabin Crew - Brisbane

Qantas Airways Ltd; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Travel benefits

Parental leave

Wellbeing program

Staff discounts

Development opportunities

Job summary

QantasLink Cabin Crew in Brisbane is recruiting for a permanent full-time position with National Jet Systems or Sunstate Airlines. You’ll provide exceptional service on Dash-8 or Airbus A220 aircraft, uphold safety standards and ensure memorable customer experiences from take-off to landing.

You’ll be part of a close-knit team, delivering warm service, maintaining high presentation standards, and representing QantasLink across domestic routes while complying with all safety and operational

Qualifications

• Minimum 18 years of age.
• Australian or New Zealand citizenship or permanent residency with unlimited working rights.
• Current First Aid certificate and CPR accreditation.
• Responsible Service of Alcohol (RSA) certification from a Nationally Accredited Provider.
• Ability to meet pre-employment medical requirements and fitness standards.

Responsibilities

• Deliver warm, attentive service to customers throughout every flight.
• Maintain safety, comfort and wellbeing of passengers at all times.
• Anticipate needs and respond with professionalism and care.
• Collaborate closely with crew to ensure a seamless onboard experience.
• Represent QantasLink and create memorable journeys for customers.

Skills

Exceptional customer service

Safety conscious

English communication

Teamwork

Presenting in uniform

Job description

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.

Job Description

• Let your career take off delivering exceptional service on our Dash-8 turboprop aircraft OR Airbus A220 jet aircraft
• Create meaningful moments everyday with our customers
• A permanent full-time opportunity based in Brisbane with National Jet Systems OR Sunstate Airlines

As part of the Qantas Group, QantasLink proudly connects communities across Australia, guided by values that ensure every journey reflects the quality and spirit of the iconic Red Roo. Whether representing us onboard our brand‑new Airbus A220s or operating as part of a skilled two‑person crew on our Dash‑8 fleet, our Cabin Crew deliver exceptional service, uphold the highest safety standards, and create memorable experiences for our customers travelling. In this role, you’ll play a vital part in linking people, families and industries across the country, bringing professionalism, care and confidence to every flight while contributing to the essential network that keeps Australia moving.

The impact you'll make

As QantasLink Cabin Crew, you’ll be at the heart of every customer journey, creating a safe, welcoming and memorable experience from take-off to landing.

• Deliver warm, attentive service that makes every customer feel cared for.
• Keep safety, comfort and wellbeing front of mind throughout every journey.
• Anticipate customer needs and respond with confidence, empathy and professionalism.
• Work closely with your crew to deliver a seamless onboard experience.
• Take pride in representing QantasLink and creating memorable experiences for our customers.

Meet the team

Come aboard a close-knit team that brings warmth, care and professionalism to every customer journey. Working alongside experienced crew and operational teams, you’ll create memorable onboard experiences while ensuring the safety and comfort of our customers. No two days are the same, and you’ll be part of a supportive environment where teamwork, flexibility and a shared passion for exceptional service are at the heart of what we do.

What you'll bring

• A genuine passion for customer service and creating memorable experiences.
• Warmth, empathy and an inclusive approach to customers from all backgrounds.
• Strong written and verbal English communication skills.
• Flexibility, resilience and dependability in a fast-paced operational environment.
• A collaborative mindset and the ability to build positive relationships within your crew.
• Confidence in following safety procedures, company policies and operational requirements.
• Pride in your personal presentation and maintaining a clean, welcoming cabin environment.

Additional Role Requirements

To operate safely within the unique aircraft environment, you’ll also need to meet the following requirements:

• Minimum 18 years of age
• Have recent experience in customer-facing roles, such as hospitality, retail or a similar environment.
• Minimum reach of 212cm from the ground (fingertips must reach past 212cm, with both hands at the same time and barefoot)
• Maximum height: Dash-8–183cm,A220–186cm
• Australian or New Zealand citizenship/permanent residency with unlimited working rights
• Hold a passport with 6 months validity at time of offer
• Hold a current First Aid certificate, CPR accreditation, and Responsible Service of Alcohol 'Statement of Attainment' from a Nationally Accredited Provider, which you would need to have by the end of the recruitment process (or be willing to obtain at short notice)
• Maintain a high level of health and fitness, including the ability to swim 50 metres fully clothed and tread water unassisted for three minutes.
• Ability to successfully complete a Pre-Employment Medical
• Be willing and able to work from Brisbane and safely arrive at work within two hours. Travel to and from work is at your own expense.

Rewards and benefits

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
• We’ll support your development: From day one, you’ll be supported with training and development opportunities to build your skills and grow your career. With a wide range of opportunities across the Qantas Group, you’ll have the chance to broaden your experience, explore different career pathways and take your career in new directions.

Bring your spirit to ours

We're committed to creating a workplace where everyone feels included, valued and safe. We value the diverse lived experiences, perspectives and backgrounds of our people and are committed to fostering a culture of inclusion and belonging. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and abilities. If you have any support or access requirements, we encourage you to let us know at any stage of the recruitment process.