Public Service Admin Officer - NSW Government (Onsite)

Charter Diligence Pty Ltd; Sydney; On-site; AUD 49,000 - 70,000; Full time

Benefits offered by this job

Early cash advances on approved timesh

Onsite role in Surry Hills

Job summary

Charter Diligence Pty Ltd is recruiting an Administration Officer to support a busy NSW Government team in Surry Hills. You will handle day-to-day administration, respond to customer and stakeholder enquiries, and maintain accurate records and documentation.

The role is fully onsite, 35 hours per week, with a start ASAP and a contract up to 12 months. The position offers an hourly rate of 43 AUD plus super, with standard government procedures and a strong emphasis on confidentiality and

Qualifications

• Previous experience in administration, clerical support, customer service or a similar office-based role.
• Strong written and verbal communication skills with the confidence to engage with a broad range of customers and stakeholders.
• Demonstrated ability to manage telephone and email enquiries professionally, including sensitive or challenging matters.
• Strong data entry skills and excellent attention to detail.
• Competency using Microsoft Office applications, particularly Outlook, Word and Excel.
• Confidence learning new databases, document management systems and government applications.
• Experience maintaining electronic records, preparing correspondence and managing documentation.
• Ability to organise workloads, meet deadlines and manage competing priorities with limited supervision.

Responsibilities

• Respond to customer and stakeholder enquiries by phone and email, providing accurate information or referring matters to the appropriate team
• Manage shared inboxes, review incoming requests and ensure enquiries are allocated and actioned promptly
• Provide day-to-day administrative support, including data entry, document preparation, correspondence and general office coordination
• Maintain accurate electronic records and update customer, service provider and stakeholder information across internal systems
• Prepare routine correspondence, meeting papers, agendas and minutes while ensuring documentation is accurate and complete
• Support meetings, team activities, research and small projects as required
• Handle confidential and sensitive customer information with professionalism, discretion and care
• Follow established government policies, procedures and service standards when completing administrative tasks
• Prioritise competing requests in a high-volume environment and escalatie complex or sensitive matters when required
• Liaise with internal teams, external service providers and government stakeholders to obtain information and progress enquiries
• Assist with approved financial or transactional administration where required and within delegated procedures
• Contribute to a positive customer experience by providing timely, professional and respectful administrative support

Skills

Administration

Customer service

Records management

Microsoft Office

Data entry

Tools

CRM

Case management system

Job description

Charter Diligence Pty Ltd is recruiting an Administration Officer to support a busy NSW Government team in Surry Hills. You will handle day-to-day administration, respond to customer and stakeholder enquiries, and maintain accurate records and documentation.

The role is fully onsite, 35 hours per week, with a start ASAP and a contract up to 12 months. The position offers an hourly rate of 43 AUD plus super, with standard government procedures and a strong emphasis on confidentiality and