Public Sector Customer & Systems Support Officer

Orana DAMA; Coonabarabran; Hybrid; AUD 75,000 - 87,000; Full time

Job summary

Warrumbungle Shire Council is seeking a Customer Service/System Support Officer to provide frontline assistance in person, by phone and email, and to support councils' customer service and records management systems in Coonabarabran, NSW.

You will process payments, help the community access services, troubleshoot system issues, and maintain accurate data, with training and development opportunities and a focus on confidentiality and professionalism.

Qualifications

• Demonstrated experience in customer service, administration, or a related field.
• Strong verbal and written communication skills with the ability to engage effectively with diverse stakeholders.
• Proficiency using computer systems, including Microsoft Office and customer management software.
• Strong problem-solving skills and ability to think critically under pressure.
• High attention to detail and strong organisational skills.
• Ability to work both independently and as part of a team.
• Commitment to confidentiality and ethical standards.
• Willingness to undertake ongoing training and professional development.
• Class C driver’s licence.

Responsibilities

• Be the friendly face of Council and help make things happen.
• Deliver high-quality customer service in person, by phone and email.
• Process payments and help the community access Council services.
• Support Council’s customer service and records management systems: maintaining accurate data and records.
• Troubleshoot system issues and help staff with digital systems.
• Assist staff with training others or local government familiarity.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Confidentiality

Training willingness

Driver's licence

Tools

Microsoft Office

Pathway

TechOne

Job description

Warrumbungle Shire Council is seeking a Customer Service/System Support Officer to provide frontline assistance in person, by phone and email, and to support councils' customer service and records management systems in Coonabarabran, NSW.

You will process payments, help the community access services, troubleshoot system issues, and maintain accurate data, with training and development opportunities and a focus on confidentiality and professionalism.