Administration & Customer Service Officer

TENTERFIELD SHIRE COUNCIL; Tenterfield Shire Council; On-site; AUD 49,221 - 55,765; Full time

Benefits offered by this job

Casual loading 25%

12% Superannuation

Flexible hours

Job summary

Tenterfield Shire Council is building a talent pool of versatile Administration and Customer Service Officers to fill short-term, casual, and on-call vacancies across departments. You will be the friendly face and voice of the Council, delivering accurate clerical, reception, and administrative support.

Key duties include handling inquiries, processing payments, registering companion animals, preparing documents, and supporting multiple departments.

Qualifications

• Certificate III in Business or Administration or prior experience in customer service and administrative support.
• Experience in cash handling and proficiency in Outlook, Word, Excel, and database applications.
• Ability to coordinate tasks, set priorities, and work to timelines in a pressured environment with sound problem-solving skills.
• Well-developed oral and written communication skills to relate to people from diverse social and cultural backgrounds.
• A current Class C Australian Driver's Licence (local government experience is highly regarded).

Responsibilities

• Provide quality frontline customer service and handle face-to-face and telephone enquiries professionally and courteously.
• Receipt EFTPOS, direct deposit, Post Billpay, Bpay, and credit card payments, balancing and reconciling daily.
• Register companion animals and maintain the online register while setting up Council rooms for meetings.
• Prepare correspondence, reports, and forms, and undertake photocopying, scanning, collating, binding, and laminating.
• Process outgoing mail, assist with daily Post Office runs, banking reconciliations, and administrative support across departments.

Skills

Cash handling

Outlook

Word

Excel

Database apps

Customer service

Reception

Administrative support

Education

Certificate III in Business or Administration

Job description

Tenterfield Shire Council is establishing a talent pool of versatile Administration and Customer Service Officers to step into short-term, casual, and on-call vacancies across our departments. You'll be the friendly face and voice of Council, delivering accurate and efficient clerical, reception, and administrative support.

• Provide quality frontline customer service and handle face-to-face and telephone enquiries professionally and courteously.
• Receipt EFTPOS, direct deposit, Post Billpay, Bpay, and credit card payments, balancing and reconciling daily.
• Register companion animals and maintain the online register while setting up Council rooms for meetings.
• Prepare correspondence, reports, and forms, and undertake photocopying, scanning, collating, binding, and laminating.
• Process outgoing mail, assist with daily Post Office runs, banking reconciliations, and administrative support across departments.

What You Need

• Certificate III in Business or Administration, or prior experience in customer service and administrative support.
• Demonstrated experience in cash handling and proficiency in Outlook, Word, Excel, and database applications.
• Ability to coordinate tasks, set priorities, and work to timelines in a pressured environment with sound problem-solving skills.
• Well-developed oral and written communication skills to relate to people from diverse social and cultural backgrounds.
• A current Class C Australian Driver's Licence (previous Local Government experience is highly regarded).

What You Will Get from Tenterfield Shire Council

• Hourly rate of $35.73 – $40.48, plus 25% casual loading and 12% superannuation.
• The flexibility of casual work with hours negotiated around your availability.
• The variety of working across different Council departments and teams.
• The opportunity to build your skills and experience within Local Government.
• A great way to get your foot in the door with a supportive, community-focused employer.

About Tenterfield Shire Council

At Tenterfield Shire Council, our mission is to showcase “quality nature, quality heritage and quality lifestyle” through collaborative community initiatives. We are a close-knit team that cultivates a community spirit, equal opportunities, and access to all services.