Public Hotline Operator: Emergency Response & Data

Total Resource Solutions

Orange City Council

On-site

AUD 52,000 - 55,000

Full time

12 days ago

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Benefits offered by this job

Superannuation

Job summary

Total Resource Solutions is recruiting call centre (hotline) staff for a NSW Government department. The role runs ASAP through 30 November 2026 with 9.5 hours per day, six days a week, at an hourly rate of AUD 37.50–40 plus super and applicable OT.

You will handle public inquiries, update logs, and maintain scripts in a fast-paced environment. Experience in customer service and strong communication skills are essential, along with knowledge of NSW agriculture and related stakeholders.

Qualifications

Experience in community engagement, customer service or similar.
Broad knowledge of NSW agriculture and associated industries and stakeholders.
Highly developed communication, interpersonal, conflict resolution and negotiation skills.
Ability to deliver public information outputs in a stressful and changing environment in line with government communication policies.

Responsibilities

Maintain currency with hotline scripts and response information.
Communicate with community members and record conversations and other actions.
Enter quality data into response data systems, including hotline event logs.
Identify and report issues that may impact the response, including WHS incidents.
Report progress to the Hotline Team Leader.