Community Hotline Specialist

Government client (agency undisclosed); Orange City Council; On-site; AUD 60,000 - 70,000; Full time

Job summary

The role operates 9.5 hours per day, 57 hours per week, on a 6 days on, 1 day off roster, with the day off varying each week. The position is based in New South Wales and focuses on delivering high-quality customer service within a government hotline context.

Key responsibilities include responding to enquiries from community members, maintaining currency with hotline scripts and processes, and reporting progress to the Hotline Team Leader.

Qualifications

• Experience in customer service, contact centre, community engagement or similar roles.

Responsibilities

• Respond to enquiries from members of the community and communicate clearly and professionally.
• Maintain currency with hotline scripts, response information and relevant processes.
• Report progress, issues and outcomes to the Hotline Team Leader.

Skills

Customer service

Job description

The role operates 9.5 hours per day, 57 hours per week, on a 6 days on, 1 day off roster, with the day off varying each week. The position is based in New South Wales and focuses on delivering high-quality customer service within a government hotline context.

Key responsibilities include responding to enquiries from community members, maintaining currency with hotline scripts and processes, and reporting progress to the Hotline Team Leader.