Public Areas Attendant

Novotel; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

ALL Heartist Benefits

Preferential Accor rates for staff and

Development programs

Brand pathways across 45+ brands

Job summary

Novotel Brisbane South Bank is seeking a Public Areas Attendant to ensure our public spaces reflect the high standards of guest service we are known for. You will maintain cleanliness across lobbies, corridors, restrooms, and conference areas, while supporting a seamless guest experience with a friendly, can-do attitude.

The ideal candidate enjoys hands-on hospitality work, can stand for long periods, and collaborates well with colleagues to deliver outstanding service and a welcoming atmosphere

Qualifications

• Passion for hospitality and commitment to high service standards.
• Ability to stand for extended periods and perform physical tasks.
• Friendly demeanor and positive attitude.
• Strong work ethic and punctuality.

Responsibilities

• Clean and sanitize all public areas including lobbies and conference spaces.
• Anticipate guest needs and resolve issues promptly for a positive experience.
• Monitor inventory of cleaning supplies and report shortages.
• Collaborate with team to maintain a welcoming atmosphere.

Skills

Eye for detail

Customer service

Teamwork

Flexibility

Stamina

Job description

Company Description

Situated in the vibrant heart of Brisbane's Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. With 238 premium rooms, conferencing facilities, and in house dining, we've consistently delivered award winning service since opening our doors in 2018.

This year, we're reimagining what exceptional guest service is at our hotel; This is your opportunity to join our team, as we prepare to launch Brisbane’s newest grill experience.

Job Description

As a Public Areas Attendant, you'll play a vital role in shaping our guests' first impressions of our hotel. Your keen eye for detail and commitment to excellence will ensure that our public spaces are always immaculate.

Key Responsibilities:

• Cleaning: Clean and sanitize all public areas, including lobbies, corridors, restrooms, and conference spaces.


• Guest Satisfaction: Anticipate guest needs and address any issues promptly to ensure a positive experience.


• Inventory Management: Maintain adequate levels of cleaning supplies and report any shortages.


• Teamwork: Collaborate with colleagues to maintain a welcoming atmosphere.

Qualifications

To be successful in this role, you have a passion for the Hospitality Industry and are committed to delivering high levels of customer service. Our ideal candidate has:

• A keen eye for detail to ensure impeccable standards.


• Ability to stand for extended periods and perform physical tasks.


• A friendly demeanor and positive attitude.


• A strong work ethic and commitment to punctuality.


• Flexibility to work a variety of shifts, including Mornings, Evenings, Weekends, and public holidays when required.

Additional Information

What's in it for you?

• Access unforgettable experiences from day one with our ALL Heartist Benefits - with over 70 partners globally, across travel, gourmet dining, wellness, and sport.


• Experience our hotels with preferential rates at Accor properties, as well as discounted rates for Family & Friends.


• Reach your potential, with tailored development programs, and learning pathways delivered by Accor Academy.


• Grow and create your path, with clear development pathways across more than 45 unique brands.

Why work for Accor?

Accor is one of the worlds largest hospitality companies, with over 5,800 hotels across 110 countries. Placing people at the heart of everything we do, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Our commitment to Diversity & Inclusion:

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.