Property Purchase Success Coordinator

Getcheddar; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible start-up environment

Safe space to be yourself

Competitive salary and staff benefits

Opportunities for growth and learning

Access to CommBank benefits

Job summary

Home-in, a fast-growing startup backed by x15ventures and CommBank, seeks a Customer Success Coordinator to support customers through their home-buying journey. You will coordinate with lawyers, lenders, and real estate partners to ensure a smooth experience from search to settlement.

Join a dynamic, customer-driven team in Australia with hybrid start-up vibes, competitive salary, and opportunities for professional growth.

Qualifications

• Experience in customer service, administration and/or operational support.
• Commitment to providing exceptional customer service.
• Excellent attention to detail and ability to navigate complex processes and information.
• Prioritisation and planning skills to manage work volume appropriately.

Responsibilities

• Manage multiple work streams across the home-buying journey including processing of all necessary tasks across the property purchase journey including contract review, exchange and settlement.
• Liaise with lawyer partners and lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
• Manage our support inbox – respond to customer queries with empathy and our commitment to exceptional customer service.
• Process all tasks and support requests within agreed turnaround times.
• Ensure consistent accuracy in a high volume and deadline-driven environment.
• Stay up to date on business rules, operating procedures, quality standards, internal policies and any other applicable laws and regulations.

Skills

Customer service

Administration

Operational support

Prioritisation

Attention to detail

Team player

Job description

Home-in, a fast-growing startup backed by x15ventures and CommBank, seeks a Customer Success Coordinator to support customers through their home-buying journey. You will coordinate with lawyers, lenders, and real estate partners to ensure a smooth experience from search to settlement.

Join a dynamic, customer-driven team in Australia with hybrid start-up vibes, competitive salary, and opportunities for professional growth.