Customer Success Coordinator

Home-in; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible startup environment

Opportunities for growth

Access to x15ventures benefits

Job summary

Home-in is seeking a Customer Success Coordinator to join our team and guide customers through the home-buying journey. You will coordinate across the purchase process, liaise with lawyers and lenders, and manage customer inquiries with empathy in a fast-paced startup environment.

Based in Australia, WA coverage may require outside Sydney business hours (10AM–6PM when needed). This role offers flexible, dynamic work and opportunities for growth within the x15ventures portfolio.

Qualifications

• Experience in customer service, administration and/or operational support.
• Commitment to providing exceptional customer service.
• Strong prioritisation and planning skills to manage work volume.
• Excellent attention to detail and ability to navigate complex processes.
• Exceptional team player and desire to join a winning team.

Responsibilities

• Manage multiple work streams across the property purchase journey, including contract review, exchange and settlement.
• Liaise with lawyer partners and lenders to ensure a one-stop platform for customers.
• Manage the support inbox with empathy and exceptional customer service.
• Process all tasks and support requests within agreed turnaround times.
• Ensure consistent accuracy in a high-volume, deadline-driven environment.
• Stay up to date on business rules, operating procedures, quality standards and applicable laws.

Skills

Customer service

Administration

Operational support

Prioritisation and planning

Attention to detail

Team player

Job description

We’re Home-in and we are on a mission to simplify the experience of buying property.

While buying property is exciting, it can also be time-consuming, complex and stressful. There’s conveyancing, building and pest inspections, making an offer, liaising with your lawyer, lender and real estate agent…. and that’s just the beginning! What if all of this could happen in one place and you could be guided through the required steps to purchase your home using an intuitive, easy-to-follow checklist?

Enter Home-in. We provide you with a central hub featuring everything you need to buy a property so that you can purchase with confidence. We are the first of our kind and we are proudly transforming the property purchase experience across Australia.

What’s more, Home-in is proudly part of x15ventures!

Home-in is a business operating within CBA’s x15ventures. x15ventures is a venture-scaler powered by CommBank. That means we build, buy, and invest in start-ups that could benefit the bank’s 15 million customers and beyond.

Where do you fit in?

We are seeking a Customer Success Coordinator to join Home-in to support our customers through their home-buying journey. The Operations and Customer Success Teams are pivotal to our business as we are responsible for ensuring the success of each and every one of our customers’ property journeys– from search to settlement.

Key responsibilities

• Manage multiple work streams including processing of all necessary tasks across the property purchase journey including contract review, exchange and settlement.
• Liaise with our lawyer partners and lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
• Manage our support inbox – You will respond to a multitude of customer queries demonstrating empathy and our commitment to exceptional customer service.
• Process all tasks and support requests within agreed turnaround times.
• Ensure consistent accuracy in a high volume and deadline-driven environment.
• Stay up to date on our business rules, operating procedures, quality standards, internal policies and any other applicable laws and regulations required for us to operate.

Experience

• Experience in customer service, administration and/or operational support
• A commitment to providing exceptional customer service
• Prioritisation and planning skills to manage work volume appropriately
• Excellent attention to detail and ability to navigate complex processes and information
• Exceptional team player and desire to join a winning team!

Please note: In order to provide support to our customers in WA, this role may require you to work outside Sydney business hours from time to time. The hours of coverage would be 10AM - 6PM where required.

Why Join Us?

• Enjoy a flexible and dynamic start-up environment
• We nurture a safe space for our people to show up as they are!
• Competitive salary and staff benefits
• Opportunities for professional growth and development
• Access to the best in class benefits that CommBank offers

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.